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Abeer

xat steal my money for no reason

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hello i decide to open this topic when i don't get my right here i am the owner off my register Abeer my account was torched without no reason then when i open ticket they ask me to repay an amout that has been versed with a new account i create a new account then i ask xat.com for the ammount i should repay they send me https://prnt.sc/i53qu6 

they ask me to repay a 10$ by paysefcard i do that like you see all here http://prntscr.com/i53w9s 

then i got a reply in my old email account that they ask me to repay an ammout off 400$ to get  back my account like yous see here https://prnt.sc/i53rdw  .

@Admin check this !  i loose my everypower for no reason i don't get any payement refunded iff the payement was refunded tell me where ? i don't have paypal account or anything so where do you refunded my payement i buy xats from poeple with cash money or with my phone and this for just 12 time not 80 time !

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Hello,

 

If the volunteers tell you that 80 payments of $5 were backcharged, this means one of three things:

  • You reversed 80 payments of $5 
  • You bought 80 payments of $5 (or something equivalent) with false credit and ended up receiving the xats, only for the payments to be reversed some time later
  • Paymentwall has made a mistake.

If the first or second bullet point(s) occured, then you have two options. You can either pay back the $400 (in which you will have no chargeback fees), or you may decline to pay and create a new account.

If the third bullet point might've occured,  I would suggest contacting Paymentwall and asking them if they can help you resolve this issue. They may be able to provide some insight as to what happened, and provide transaction logs that either confirm or deny that $400 was reversed on your end.

 

You can find contact information for paymentwall here: https://www.paymentwall.com/en/contacts and https://www.paymentwall.com/ar/contacts

 

You can also attempt to prove your innocence by supplying all transaction logs to xat that you may have. If you bought xats with your phone, you might contact your mobile provider and ask them for any transaction logs. The more information that xat has from you, the more that they'll be able to work with you.

 

I wish you luck! 

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40 minutes ago, Angelo said:

Hello,

 

If the volunteers tell you that 80 payments of $5 were backcharged, this means one of three things:

  • You reversed 80 payments of $5 
  • You bought 80 payments of $5 (or something equivalent) with false credit and ended up receiving the xats, only for the payments to be reversed some time later
  • Paymentwall has made a mistake.

If the first or second bullet point(s) occured, then you have two options. You can either pay back the $400 (in which you will have no chargeback fees), or you may decline to pay and create a new account.

If the third bullet point might've occured,  I would suggest contacting Paymentwall and asking them if they can help you resolve this issue. They may be able to provide some insight as to what happened, and provide transaction logs that either confirm or deny that $400 was reversed on your end.

 

You can find contact information for paymentwall here: https://www.paymentwall.com/en/contacts and https://www.paymentwall.com/ar/contacts

 

You can also attempt to prove your innocence by supplying all transaction logs to xat that you may have. If you bought xats with your phone, you might contact your mobile provider and ask them for any transaction logs. The more information that xat has from you, the more that they'll be able to work with you.

 

I wish you luck! 

i check my payementwall then i get this http://prntscr.com/i54sef

but the problem i can't understand iff one card is a fake  payement method ??

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13 minutes ago, Abeer said:

i check my payementwall then i get this http://prntscr.com/i54sef

but the problem i can't understand iff one card is a fake  payement method ??

You might want to contact Paymentwall and ask them the difference between "Initiated" and "Collected"; this might be the root of your problems.

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i contact my payementwall and i get this responce http://prntscr.com/i6uv6g

also i contact my phone provider and they told me that all pyement are completed also onecard they send me a rappot off my last transaction and they claim to me that all payement are completed so now what the problem ? @Admin

Edited by Abeer
mistake

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I would report all of your findings directly to your ticket so that the volunteers can review the information and tell you where to go from there. @Abeer

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I believe that I have gotten my point across to you: all disputes regarding you and your account and the funds that you may or may not need to pay back must be handled in xat's support system. I cannot assist you further here on the forum. I highly encourage you to get in contact with a volunteer to talk with them and see what your best course of action is.

Hence, I am going to be locking this thread. I will mark an appropriate answer. 

 

If you have any other questions, please open a new topic.

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