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Mustafaaa

system problem. please try later. 55

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Hello,

 

It appears that you already have a ticket open about this problem. For this reason, we believe you are in good shape to receive assistance in this matter. All you need to do at this point in time is wait for a response; we will be in touch with you as soon as we can.

 

Please understand that at no point are you being ignored. We will definitely see to your ticket, however the department where your ticket is filed is currently receiving a high volume of tickets. This means that it will likely be a little while before we are able to return a reply. We understand that the wait times are poor and are working to get to a state of normalcy. We ask that you continue to remain patient while waiting for a response. We are unable to jump out of order; we must answer tickets in the order they are received, according to our priority queue. Furthermore, we are unable to provide you with an exact answer of when the ticket will be responded to due to the fact that the pace at which we answer tickets fluctuates on a week-to-week basis, depending on what we have going on. Volunteers are not assigned quotas per se, but we attempt to answer tickets whenever we have the opportunity to and we try to be as efficient as possible.

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You need to open a ticket to solve this problem. You can follow these steps:

 

1. Go on: https://xat.com/ticket
2. Clic on OPEN NEW TICKET
3. On HELP TOPIC, select “Account Block”
4. On (subject) in the ticket, write: My account is blocked with error 55. Can you help me?
5. Copy the next text and paste it on ”Message”. Replace everything in CAPS with your data. When you’re done, clic on OPEN TICKET:

 

Hi, I’d like to know why my account is blocked from trading and I keep getting system error 55 when trading/transferring.
My registered username is: YOUR REGNAME
My user ID is: YOUR ID
This happened on: THE DAY AND HOUR (APPROXIMATELY)
Please do what you can.
Thank you!

 

If you have any problem when trying to open the ticket, you can contact a volunteer to open the ticket Here

 

You can also look at the times of the departments Here

Edited by Samuel

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System problem (55) means that your account is held indefinitely, blocking all outgoing trades and transfers and you'll have to open a ticket under "Account Block" to find out why it is placed in your account and possibly, get it removed.

 

If you did create a ticket on "Account Block" with the e-mail associated with the account that you have the problem, the only thing you can do is wait for an answer from the volunteers.

 

If you didn't have created it yet, after successfully logged in, do the steps below:
- Open a new ticket here;
- Type your username and password;
- Type the e-mail associated with the account that you have the problem;
- Select the help topic "Account Block";
- Type the subject, remember it has to be at least 5 words;
- Type the message describing your issue;
- And click on open ticket.

 

Then you just have to wait for an answer from the volunteers.
You can check the response times of the departments here.

 

If the procedure above don't work, then you can message a vol via forum, you can see them here;
Or you can contact them directly via chat, they usually can be found on Help or xat_test.

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The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

If you have any other questions, please open a new topic.

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