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      Frequently Asked Questions   02/29/16

      Do you have a question? It's probably answered here! ( See here for a list of times / delays - https://util.xat.com/wiki/index.php?title=Ticket_times )   The security check email is not arriving to my email inbox?
      Ask a volunteer on chat, or through the forum private message to open a ticket for you. Make sure you tell them why you need a ticket opened and provide them with your account ID and the email address tied to it. Alternatively, you will need to create a new xat account and open a ticket. Select the Lost Access help topic. The subject should be at least five words. In the ticket, include the username and identification number (if known) of the account you need help with. You will receive an email with a link to the ticket, but only at the email for the new xat account. Eventually when the email is changed you will be able to reset the password. I am held! What do I do? System Problem 55: Your account is held indefinitely. This hold prevents every type of transaction on the account. Open a ticket to ask for more information about the hold. This hold has been applied to numerous dormant / inactive xat accounts. System problem (26): The recipient of your transfer has a transfer block. You do not have this block. 5 day hold: (repeated cycle): Open a ticket and state that you have a repeated hold and will most likely need a location update. 5-7 day hold: Change your password, then wait for the hold to decrease automatically. No further action should be necessary. If you are still having trouble, open a ticket. 7-14 day hold: after getting your account unlocked: No action is required. The hold cannot be reduced or removed. Transfer held for funds to clear (could be any amount of days): Create a ticket and ask about your account hold. System problem 25 (permanent transfer block): This is usually a result of breaking xat's Term of Use, by either scamming or phishing users. Open a ticket to ask for more information about the hold. I am locked out! What do I do?
      You will need to contact a volunteer on chat, or through the forum by sending a private message to them. You will need to ask them to open a ticket for you as you can no longer open a ticket when you are not logged in. Make sure you tell them why you need a ticket opened and provide them with your account ID and the email address tied to it. I forgot my email! What do I do?
      Create a new xat account and open a ticket. Select the Lost Access help topic. The subject should be at least five words. In the ticket, include the username and identification number (if known) of the account you need help with. You will receive an email with a link to the ticket, but only at the email for the new xat account. Eventually when the email is changed you will be able to reset the password. How do I report scamming or phishing?
      We don't encourage threads about specific users. Create a ticket. Select the Report scam help topic. The subject should be at least five words. This is free to do, and every user should open a ticket after they have been scammed. We encourage you to submit a ticket immediately, as the forum is not the place to sort out those types of issues. How do I report an unfair ban?
      Please do not create threads about this. If you wish to report an unfair ban, make sure to click Report Unfair Ban when you are first banned. If you did not click that, then you must click message the owner (bottom right corner of the chat) and report it there. Why did I not receive the xats I paid for?
      Type /t in the main of the chat and your xats should appear after the big smiley disappears. Alternatively, login and refresh any chat that you are on. If you still notice that your xats have not arrived, open a ticket. Select the Payment Problems help topic. The subject should be at least five words. How can I get my reserve removed or reduced?
      You may have a reserve on the amount of xats you can use. This typically happens after making a payment using certain payment methods. Open a ticket. Select the Payment Problems help topic. The subject should be at least five words. You may request for the reserve to be reduced, or you may ask for the amount of xats the reserve reduces by each day. How can I get a shortname unlocked if it is no longer being used?
      To request for a shortname to be unlocked, open a ticket. Select the Short names help topic. The subject should be at least five words. You must be a paid user in order to open a ticket for this. If you encounter **Sorry, name already taken (2).** the name can then be enabled by a volunteer. Why can I not create a new forum topic?
      You need to confirm your forum account through your email in order to open a new topic. Why can't I use a forum signature?
      If you want to use a forum signature, you need to be an Advanced Member. Entrance to this user group is automatic and is based on post count. The more active you are on the forum, the more abilities you will be granted! My xatspace was removed. What do I do?
      Your xatspace was likely removed due to breaking the Terms of Service or the xatspace guidelines. Open a ticket under Account Block to have this investigated. Ensure the subject in your ticket is atleast 5 words. My chat was deleted. What can I do?
      Your chat was likely removed due to breaking the Terms of Service. Open a ticket under Chat Block to have this investigated. Ensure the subject in your ticket is at least 5 words.
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carnesirrr

system problem. please try later. 55

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Hello,

 

It appears that you already have a ticket open about this problem. For this reason, we believe you are in good shape to receive assistance in this matter. All you need to do at this point in time is wait for a response; we will be in touch with you as soon as we can.

 

Please understand that at no point are you being ignored. We will definitely see to your ticket, however the department where your ticket is filed is currently receiving a high volume of tickets. This means that it will likely be a little while before we are able to return a reply. We understand that the wait times are poor and are working to get to a state of normalcy. We ask that you continue to remain patient while waiting for a response. We are unable to jump out of order; we must answer tickets in the order they are received, according to our priority queue. Furthermore, we are unable to provide you with an exact answer of when the ticket will be responded to due to the fact that the pace at which we answer tickets fluctuates on a week-to-week basis, depending on what we have going on. Volunteers are not assigned quotas per se, but we attempt to answer tickets whenever we have the opportunity to and we try to be as efficient as possible.

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You need to open a ticket to solve this problem. You can follow these steps:

 

1. Go on: https://xat.com/ticket
2. Clic on OPEN NEW TICKET
3. On HELP TOPIC, select “Account Block”
4. On (subject) in the ticket, write: My account is blocked with error 55. Can you help me?
5. Copy the next text and paste it on ”Message”. Replace everything in CAPS with your data. When you’re done, clic on OPEN TICKET:

 

Hi, I’d like to know why my account is blocked from trading and I keep getting system error 55 when trading/transferring.
My registered username is: YOUR REGNAME
My user ID is: YOUR ID
This happened on: THE DAY AND HOUR (APPROXIMATELY)
Please do what you can.
Thank you!

 

If you have any problem when trying to open the ticket, you can contact a volunteer to open the ticket Here

 

You can also look at the times of the departments Here

Edited by Samuel

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System problem (55) means that your account is held indefinitely, blocking all outgoing trades and transfers and you'll have to open a ticket under "Account Block" to find out why it is placed in your account and possibly, get it removed.

 

If you did create a ticket on "Account Block" with the e-mail associated with the account that you have the problem, the only thing you can do is wait for an answer from the volunteers.

 

If you didn't have created it yet, after successfully logged in, do the steps below:
- Open a new ticket here;
- Type your username and password;
- Type the e-mail associated with the account that you have the problem;
- Select the help topic "Account Block";
- Type the subject, remember it has to be at least 5 words;
- Type the message describing your issue;
- And click on open ticket.

 

Then you just have to wait for an answer from the volunteers.
You can check the response times of the departments here.

 

If the procedure above don't work, then you can message a vol via forum, you can see them here;
Or you can contact them directly via chat, they usually can be found on Help or xat_test.

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The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

If you have any other questions, please open a new topic.

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