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Account held


MINATOGAKURE1

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System problem (55) means that your account is held indefinitely, blocking all outgoing trades and transfers and you'll have to open a ticket under "Account Block" to find out why it is placed in your account and possibly, get it removed.

 

If you did create a ticket on "Account Block" with the e-mail associated with the account that you have the problem, the only thing you can do is wait for an answer from the volunteers.

 

If you didn't have created it yet, after successfully logged in, do the steps below:
- Open a new ticket here;
- Type your username and password;
- Type the e-mail associated with the account that you have the problem;
- Select the help topic "Account Block";
- Type the subject, remember it has to be at least 5 words;
- Type the message describing your issue;
- And click on open ticket.

 

Then you just have to wait for an answer from the volunteers.
You can check the response times of the departments here.

 

If the procedure above don't work, then you can message a vol via forum, you can see them here;
Or you can contact them directly via chat, they usually can be found on Help or xat_test.

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22 minutes ago, Samuel said:

Hello,

 

if your account has an indefinite hold you have the steps here (E55/E25)

If your account has an hold less than 7 days, you have the steps here

 

After that, you must be patient for an answer. You can see the waiting times here

 

Here are the steps

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Hello,

 

if your account has an indefinite hold you have the steps here (E55/E25)

If your account has an hold less than 7 days, you have the steps here

 

After that, you must be patient for an answer. You can see the waiting times here

Edited by Samuel
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Hello,

 

As others have mentioned, you'll need to resolve this problem through the ticket system.

 

I went ahead and staff-created you a ticket on this matter to start the process for you. When you receive a response, you will be emailed a link to your ticket as well as a copy of our reply. This aforementioned, special link will allow you to check its status and also reply to any questions we may have for you. Unfortunately, the department where your ticket was filed (the internal department associated with the Account Block help topic) is currently delayed in status, but we hope to be in touch with you soon.

 

For department status updates, see the following link:

https://util.xat.com/wiki/index.php?title=Ticket_times

 

I will now close this topic, as I believe your original question or concern has been sufficiently addressed.

If you require further assistance, feel free to open a new thread.

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