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Negan

Short name transfer request

Question

Posted (edited)

Hi, I'd like my short name Simone transferred to another account.

Transfer from ID: Simone (5550555)
Transfer to ID: E48StigE48 (1520456891)

 

I ask here, because in the other account im not a paid user to open a ticket.

 

and if i can ask, if the ticket i have opened in the ID 5550555 can be closed.

Edited by Simone

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2 answers to this question

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It appears you opened the ticket successfully, so I will now close this topic and mark an appropriate response.

 

You actually don't need to be paid on both accounts to have this go through. Even if a location update was required for your alternate account to process this, you wouldn't need to be a paid user to open the ticket for that. Should you need that, we will be happy to temporarily close your open ticket and staff-create you one in the appropriate department.

 

The open ticket from 5550555 will be closed on response, otherwise.

 

If you have any further questions or concerns, feel free to open a new thread.

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Posted (edited)

You're required to be a paid user for shortnames to be transferred over. 

 

If you go to the ticket area [ http://xat.com/ticket ] and select "Short names and Groups", it clearly tells you that you need to be a paid user. 

 

To become a paid user, you would need to purchase xats at https://xat.com/web_gear/chat/buy.php and then you can create a ticket requesting your shortnames to be transferred over.

 

Without being a paid user, a volunteer will not be able to help you with your request.

 

If you have access to ID 5550555, then login and request the ticket to be closed or simply ask a volunteer at https://forum.xat.com/staff/ 

Edited by Maverick
Adding information.

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