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      Frequently Asked Questions   03/01/16

      Do you have a question? It's probably answered here! ( See here for a list of times / delays - https://util.xat.com/wiki/index.php?title=Ticket_times )   The security check email is not arriving to my email inbox?
      Ask a volunteer on chat, or through the forum private message to open a ticket for you. Alternatively, you will need to create a new xat account and open a ticket. Select the Lost Access help topic. The subject should be at least five words. In the ticket, include the username and identification number (if known) of the account you need help with. You will receive an email with a link to the ticket, but only at the email for the new xat account. Eventually when the email is changed you will be able to reset the password. I am held! What do I do? System Problem 55: Your account is held indefinitely. This hold prevents every type of transaction on the account. Open a ticket to ask for more information about the hold. This hold has been applied to numerous dormant / inactive xat accounts. System problem (26): The recipient of your transfer has a transfer block. You do not have this block. 5 day hold: (repeated cycle): Open a ticket and state that you have a repeated hold and will most likely need a location update. 5-7 day hold: Change your password, then wait for the hold to decrease automatically. No further action should be necessary. If you are still having trouble, open a ticket. 7-14 day hold: after getting your account unlocked: No action is required. The hold cannot be reduced or removed. Transfer held for funds to clear (could be any amount of days): Create a ticket and ask about your account hold. System problem 25 (permanent transfer block): This is usually a result of breaking xat's Term of Use, by either scamming or phishing users. Open a ticket to ask for more information about the hold. I am locked out! What do I do?
      You will need to contact a volunteer on chat, or through the forum by sending a private message to them. You will need to ask them to open a ticket for you as you can no longer open a ticket when you are not logged in. I forgot my email! What do I do?
      Create a new xat account and open a ticket. Select the Lost Access help topic. The subject should be at least five words. In the ticket, include the username and identification number (if known) of the account you need help with. You will receive an email with a link to the ticket, but only at the email for the new xat account. Eventually when the email is changed you will be able to reset the password. How do I report scamming or phishing?
      We don't encourage threads about specific users. Create a ticket. Select the Report scam help topic. The subject should be at least five words. This is free to do, and every user should open a ticket after they have been scammed. We encourage you to submit a ticket immediately, as the forum is not the place to sort out those types of issues. How do I report an unfair ban?
      Please do not create threads about this. If you wish to report an unfair ban, make sure to click Report Unfair Ban when you are first banned. If you did not click that, then you must click message the owner (bottom right corner of the chat) and report it there. Why did I not receive the xats I paid for?
      Type /t in the main of the chat and your xats should appear after the big smiley disappears. Alternatively, login and refresh any chat that you are on. If you still notice that your xats have not arrived, open a ticket. Select the Payment Problems help topic. The subject should be at least five words. How can I get my reserve removed or reduced?
      You may have a reserve on the amount of xats you can use. This typically happens after making a payment using certain payment methods. Open a ticket. Select the Payment Problems help topic. The subject should be at least five words. You may request for the reserve to be reduced, or you may ask for the amount of xats the reserve reduces by each day. How can I get a shortname unlocked if it is no longer being used?
      To request for a shortname to be unlocked, open a ticket. Select the Short names help topic. The subject should be at least five words. You must be a paid user in order to open a ticket for this. If you encounter **Sorry, name already taken (2).** the name can then be enabled by a volunteer. Why can I not create a new forum topic?
      You need to confirm your forum account through your email in order to open a new topic. Why can't I use a forum signature?
      If you want to use a forum signature, you need to be an Advanced Member. Entrance to this user group is automatic and is based on post count. The more active you are on the forum, the more abilities you will be granted! My xatspace was removed. What do I do?
      Your xatspace was likely removed due to breaking the Terms of Service or the xatspace guidelines. Open a ticket under Account Block to have this investigated. Ensure the subject in your ticket is atleast 5 words. My chat was deleted. What can I do?
      Your chat was likely removed due to breaking the Terms of Service. Open a ticket under Chat Block to have this investigated. Ensure the subject in your ticket is at least 5 words.
  • 0
xsilentx

is a gmail address required, if you want to change it?

Question

i'm asking because i created a support ticket to update my email address, and was told i needed to have a gmail address to change it. is this true?

 

 

Edited by xsilentx

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13 answers to this question

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  • 5

Since nobody has clearly stated it - xat does require you to create a Gmail account to get your email updated. No other providers are accepted at this time for precautionary measures. 

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  • 3

Gmail is currently the safest email security provider there is.

You can protect your Google e-mail account by enabling two-step verification, which includes features such as phone verification, authentication apps, back-up codes, and security keys. That's why if you're having any trouble at the time when login, you should change your current xat email to Gmail.

 

If you need more information about this, you can always check https://util.xat.com/wiki/index.php/Email_Security.

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  • 0

Well, xat has issues with another e-mail providers so, the best one is gmail.

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16 minutes ago, Samuel said:

Hello,

 

Maybe they asked you to tell them the new address to which you want to change it

well, i told the volunteer what i wanted to change it too and they said i needed to make a gmail account to change it. 

Edited by xsilentx
went to check my ticket to see what was said and updated my answer on here.

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5 minutes ago, Samuel said:

Hello,

 

Maybe they asked you to tell them the new address to which you want to change it

 

Maybe that's what Stif said. I got confused in the answer @xsilentx

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13 minutes ago, Samuel said:

 

Maybe that's what Stif said. I got confused in the answer @xsilentx

i went to go check to see which volunteer told me this on the ticket and it didn't say, othewerwise i would of said who it was. 

 

i was hoping it wasn't true so, i could update my email address without the need for a gmail address. 

Edited by xsilentx

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so, what is being said is that i can't change my email address to another yahoo email address? i have to create a gmail address and then go through the ticket system again to update it? @Samuel

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3 minutes ago, Samuel said:

When you create the new Email you tells the volunteer (on the current ticket) to make the change. When the change is made, your register will be with the new mail

thats what i did though. when i created the new email address, i opened a ticket to have the new yahoo email address to updated on my account. thats when the volunteer told me that i needed to have a gmail address to update my email address. 

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i guess, since i don't want to create a gmail account to update my email address on xat, please lock this topic. 

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6 minutes ago, Samuel said:

You asked the volunteer of your ticket if it was mandatory to use a Gmail account? @xsilentx
 

no, i just thought any email provider would work. 

Edited by xsilentx

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5 minutes ago, Nick said:

Since nobody has clearly stated it - xat does require you to create a Gmail account to get your email updated. No other providers are accepted at this time for precautionary measures. 

 

I never knew it was compulsory.

 

Shall I add this information to the Wiki? I.e. https://util.xat.com/wiki/index.php?title=Ticket

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  • 0

The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

If you have any other questions, please open a new topic.

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  • -2

Possibly it was a suggestion from the volunteer. Since as they have said previously Gmail is the safest. @xsilentx

 

When you create the new Email you tells the volunteer (on the current ticket) to make the change. When the change is made, your register will be with the new mail

 

On 12/26/2017 at 8:50 PM, xsilentx said:

thats what i did though. when i created the new email address, i opened a ticket to have the new yahoo email address to updated on my account. thats when the volunteer told me that i needed to have a gmail address to update my email address. 

 

So you must perform the same procedure that you did with the Yahoo account but with a Gmail account, you must follow the steps indicated by the volunteers, they have the last word in the decision.

 

You asked the volunteer of your ticket if it was mandatory to use a Gmail account? @xsilentx
 

 

Apparently you are going to have to use a Gmail since it is safer and maybe it will make it easier for them to make the change (I'm not sure about that last) but if the volunteer told you to use it, you should do it.

 

I remind you that the last word is for Volunteers and you must follow their steps

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