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      Frequently Asked Questions   03/01/16

      Do you have a question? It's probably answered here! ( See here for a list of times / delays - https://util.xat.com/wiki/index.php?title=Ticket_times )   The security check email is not arriving to my email inbox?
      Ask a volunteer on chat, or through the forum private message to open a ticket for you. Alternatively, you will need to create a new xat account and open a ticket. Select the Lost Access help topic. The subject should be at least five words. In the ticket, include the username and identification number (if known) of the account you need help with. You will receive an email with a link to the ticket, but only at the email for the new xat account. Eventually when the email is changed you will be able to reset the password. I am held! What do I do? System Problem 55: Your account is held indefinitely. This hold prevents every type of transaction on the account. Open a ticket to ask for more information about the hold. This hold has been applied to numerous dormant / inactive xat accounts. System problem (26): The recipient of your transfer has a transfer block. You do not have this block. 5 day hold: (repeated cycle): Open a ticket and state that you have a repeated hold and will most likely need a location update. 5-7 day hold: Change your password, then wait for the hold to decrease automatically. No further action should be necessary. If you are still having trouble, open a ticket. 7-14 day hold: after getting your account unlocked: No action is required. The hold cannot be reduced or removed. Transfer held for funds to clear (could be any amount of days): Create a ticket and ask about your account hold. System problem 25 (permanent transfer block): This is usually a result of breaking xat's Term of Use, by either scamming or phishing users. Open a ticket to ask for more information about the hold. I am locked out! What do I do?
      You will need to contact a volunteer on chat, or through the forum by sending a private message to them. You will need to ask them to open a ticket for you as you can no longer open a ticket when you are not logged in. I forgot my email! What do I do?
      Create a new xat account and open a ticket. Select the Lost Access help topic. The subject should be at least five words. In the ticket, include the username and identification number (if known) of the account you need help with. You will receive an email with a link to the ticket, but only at the email for the new xat account. Eventually when the email is changed you will be able to reset the password. How do I report scamming or phishing?
      We don't encourage threads about specific users. Create a ticket. Select the Report scam help topic. The subject should be at least five words. This is free to do, and every user should open a ticket after they have been scammed. We encourage you to submit a ticket immediately, as the forum is not the place to sort out those types of issues. How do I report an unfair ban?
      Please do not create threads about this. If you wish to report an unfair ban, make sure to click Report Unfair Ban when you are first banned. If you did not click that, then you must click message the owner (bottom right corner of the chat) and report it there. Why did I not receive the xats I paid for?
      Type /t in the main of the chat and your xats should appear after the big smiley disappears. Alternatively, login and refresh any chat that you are on. If you still notice that your xats have not arrived, open a ticket. Select the Payment Problems help topic. The subject should be at least five words. How can I get my reserve removed or reduced?
      You may have a reserve on the amount of xats you can use. This typically happens after making a payment using certain payment methods. Open a ticket. Select the Payment Problems help topic. The subject should be at least five words. You may request for the reserve to be reduced, or you may ask for the amount of xats the reserve reduces by each day. How can I get a shortname unlocked if it is no longer being used?
      To request for a shortname to be unlocked, open a ticket. Select the Short names help topic. The subject should be at least five words. You must be a paid user in order to open a ticket for this. If you encounter **Sorry, name already taken (2).** the name can then be enabled by a volunteer. Why can I not create a new forum topic?
      You need to confirm your forum account through your email in order to open a new topic. Why can't I use a forum signature?
      If you want to use a forum signature, you need to be an Advanced Member. Entrance to this user group is automatic and is based on post count. The more active you are on the forum, the more abilities you will be granted! My xatspace was removed. What do I do?
      Your xatspace was likely removed due to breaking the Terms of Service or the xatspace guidelines. Open a ticket under Account Block to have this investigated. Ensure the subject in your ticket is atleast 5 words. My chat was deleted. What can I do?
      Your chat was likely removed due to breaking the Terms of Service. Open a ticket under Chat Block to have this investigated. Ensure the subject in your ticket is at least 5 words.
  • 0

Question

I've been getting recaptcha in every chat room I enter, it's been like that for 2 days from now and it happend before.

How do I stop the recaptcha from popping up whenever I "Sign in" to a chatroom.? (Chatrooms aren't and weren't on Protection Mode!)

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9 answers to this question

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Make sure you're not using vpn/proxy to access a specific chat, although that's no problem, a weak connection would not allow you to connect properly. You can restart your internet router and verify that the problem is resolved by changing your ip-address.

 

And also if you have logged in correctly, if the 'sign in' message appeared again on the login tab 'after pressing the play button' try again.

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You just have to login once and then it should let you sign in. The relogin is needed to update everyone's values with the new values that are generated that fixed the exploit. So just go to xat.com/login and you should be fine, otherwise clear your cache/cookies.

 

If you experience any issues during login, just let us know here.

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1 minute ago, Nixs said:

You just have to login once and then it should let you sign in. The relogin is needed to update everyone's values with the new values that are generated that fixed the exploit. So just go to xat.com/login and you should be fine, otherwise clear your cache/cookies.

 

If you experience any issues during login, just let us know here.

I did try to relogin before and I tried it just now, it didn't work, and I cleared cache/cookies and still, didn't work.

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May I ask which browser you're using? 

 

Also, do you have a dynamic IP (an IP that changes over time) as opposed to a stable IP (which stays the same)?

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2 hours ago, Nixs said:

Make sure you're not using vpn/proxy to access a specific chat, although that's no problem, a weak connection would not allow you to connect properly. You can restart your internet router and verify that the problem is resolved by changing your ip-address.

 

And also if you have logged in correctly, if the 'sign in' message appeared again on the login tab 'after pressing the play button' try again.

I am not using any vpn/proxy, this thing just started outta nowhere...

2 hours ago, Crow said:

May I ask which browser you're using? 

 

Also, do you have a dynamic IP (an IP that changes over time) as opposed to a stable IP (which stays the same)?

I'm using Maxthon Cloud browser, but it started on Chrome.

I'm not using anything to change my IP, just the regular IP.

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12 minutes ago, SlimShady said:

I am not using any vpn/proxy, this thing just started outta nowhere...

I'm using Maxthon Cloud browser, but it started on Chrome.

I'm not using anything to change my IP, just the regular IP.

Maxthon shouldn't give any captcha, so that shouldn't be the reason.

 

Could you try to restart your router? After that re-login to xat and check out if you still get it.

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30 minutes ago, LaFleur said:

Maxthon shouldn't give any captcha, so that shouldn't be the reason.

 

Could you try to restart your router? After that re-login to xat and check out if you still get it.

Na bro it didnt work

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Hello,

 

As others have mentioned, the conventional wisdom is to steer clear of free proxies or VPNs, as they are typically blacklisted by xat (forced CAPTCHA). Since you have stated that you are connecting from your home location, and since we have established that protection was not enabled at the chat rooms you tried connecting to, this anomaly can likely be ascribed to an erroneous flagging of your public-facing IP address.

 

Since the OP has indicated that the problem was resolved, I will now close this topic and mark an appropriate response.

If you have any further questions or concerns, feel free to start a new thread.

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