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Can't see the Chat Box


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We'll be able to better assist you if you're able to take a screenshot. The details you've provided so far and very minimal and don't give us much to work with. 

 

You don't need any software; simply press the "Prnt scr" button on your keyboard, go into paint, and click "paste".

 

Alternatively, if you can't get that to work, https://gyazo.com/en and https://app.prntscr.com/en/index.html are free! (And trusted!)

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Which browser are you using? If you're using Firefox, it won't allow flash for security reasons.

Try another browser and see if that works. If not, you may need to update Flash Player through the Adobe website.

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