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adynamia

i cant make a ticket and i got locked out of my accou nt

Question

my authenticator code was in my old phone, which broke. i recently got logged out of my account and i cant log back in, can anyone help me or make a ticket for me? 

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Hi adynamia,

 

If you are unable to retrieve your authenticator code, you should open a support ticket in the Lost Auth department. Click here to create a ticket. You do NOT need to be a paid user or logged in to create this ticket (you can use the email address of your account). Please ensure your ticket subject is 5 words or more, e.g. "I lost my authenticator code". Make sure your password doesn’t include symbols or other characters. Within the ticket message, please specify your problem and provide your ID and regname. For more help with creating tickets, see the ticket wiki article. Fortunately, the Lost Auth department is NOT delayed at the time of writing. Check the email address associated with your account for a notification of reply.

 

If you cannot open a ticket, you can first try changing browsers, using incognito mode, and clearing your cookies/cache. You are typically only allowed to have 1 open ticket at a time. If you already have a ticket open and are still waiting for a reply, please continue to be patient, or message a volunteer on the chats or forums and ask for it to be temporarily closed. Alternatively, if you receive errors for no reason whatsoever, despite following all procedures, please message a volunteer (again on the chats or forums) and politely ask them to open one for you, providing your ID and regname, along with a brief explanation of your problem (i.e. that you don't have your authenticator code). You should provide a screenshot of your attempt to create the ticket.

 

I hope that helps, but if you need anything else at all, or have any specific questions or concerns, please don’t hesitate to contact me and I’ll be more than happy to assist you. Thanks!

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The user now has a ticket open about this problem (lost auth); since the original issue has been resolved, I will now close this topic and mark an appropriate response.

 

If you have any further questions or concerns, feel free to open a new thread.

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