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Not posting a prompt reply doesn't mean that they don't care. There's a queue and tickets are responded in the order they are received. Please try to be patient!

 

Furthermore, you should also note that investigations may take a while to be completed. The Account Block department is delayed due to a high volume of tickets, which can also affect your waiting time. You can find information regarding the various statuses of the ticket departments here: https://util.xat.com/wiki/index.php?title=Ticket_times

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Yes, i's understandable, although delayed responses doesn't mean that you're being ignored. However, the volunteers are aware of your problem and will respond to you as soon as possible, but you need to understand that other users probably have the same issue as you're experiencing and are waiting on queue for a reply to their ticket.

 

If you have already opened a ticket please remain patient for a reply on your ticket. Some help topics are experiencing a long time to get solved, you can check if your ticket help topic is delayed by clicking in ticket times.
 
Unfortunately the only thing you can do is continue to wait. Posting on the forum is a good way to get information but will not speed up the time it takes to get a response on your ticket.

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