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BABYERIKa

i been lock out

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Hello,

 

You'll need to open a support ticket to have this issue resolved.

 

You will want to clear your browser's cookies and open a ticket under “Locked out”. The email that should be provided when opening a ticket is the one associated with the locked account. Also, make sure to actually select the help topic “Locked out”, and to make your subject five words or longer.

 

If for any reason you're unable to open a ticket, then you may message a volunteer on the forums.

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Due to error 29, you will have to create a ticket under the help topic "Locked Out" and being locked makes the procedure of opening a new ticket difficult so, follow the steps below to open a ticket:
- Open the incognito mode of your browser;
- Open a new ticket here;
- Type in the first box the e-mail associated with the account that you have the problem;
- Select the help topic "Locked Out";
- Type the subject, remember it has to be at least 5 words;
- Type the message describing your issue;
- And click on open ticket.
Then you just have to wait for an answer from the volunteers.
You can check the response times of the departments here.
If the procedure above don't work, then you can message a vol via forum, you can see them here;
Or you can contact them directly via chat, they usually can be found on Help or xat_test.

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The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

If you have any other questions, please open a new topic.

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