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Lost password and don't have access to email


SparkRaine
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Hello SparkRaine,

 

This is a pretty common problem for many users returning to xat, but there is a simple answer! 

 

You'll need to open a ticket to recover your account. To do so, make a new account. Instructions regarding making a new account can be found here. Once you make the new account (on a new email), go to xat.com/ticket and open one under the department: 'Lost Access'. When opening the ticket, please ensure the subject is five words or longer. Something like, 'Help I lost access to my account', should suffice. 

 

The ticket times page suggests there aren't any delays in this department, so you should receive a reply relatively quickly (probably under five days). You may be asked some questions regarding the account to confirm you're the original owner. Just so you know, all passwords were reset after the data breach, so this is absolutely necessary.

 

If you experience any issues, feel free to reply on the thread.

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Charlie's reply outlines everything you should do.

 

Just an additional note: If you are unable to open a ticket due to a reoccuring "Please correct the following errors and try again" problem, you can message a volunteer here on the forum and ask them to open a ticket for you.

 

Include the following information in your Private Message:

  • Registered username
  • ID
  • Reason for needing a Lost Access ticket

If you have another question, please open a new topic.

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You can open a ticket in the "Lost Access" department.

 

Under Subject, enter at least 5 words.

 

In the message you explain that you have lost access to the account.

 

Click here to send the ticket > here

 

It's a time consuming process, so be patient.

 

Good luck.

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