any volunteer closing my ticket

[Samuel 564]

I want to close my ticket, my ticket has no answer for 20 days and I doubt that they will respond in the 5 days i have been left held.
 
Thank

[zw 457]

It is never wasted time for us -- we are always more than happy to assist you. If you are adamant about wanting the ticket closed promptly, you may request so in your relevant ticket and then send me a private message with your ticket number.

 

I will now close this topic and mark an appropriate response. If you have any further questions or concerns, feel free to start a new thread.

[Stif 1217]

Well, for those cases where it has a specific amount of days to the end of the held, they say to wait it end so, you will have to wait.

[Samuel 564]

i suppose the idea of opening a ticket under that department is that the volunteers can help you to disappear in less days. And do not let you wait EVERY day, much less when i have no explanation of why i was held @Stif

[Stif 1217]

@Samu A friend of mine had the same problem and vols said that he has to wait the held finish so, thats why i'm telling you that.

[Samuel 564]

@Stif I understand, but what was the reason for my held 26 DAYS? So far i have no explanation

[Stif 1217]

Did you ask for change your e-mail or something?

[xLaming 1078]

According to what I know you've changed your email or something like.

 

About your ticket I'm sure a vol can close it for you.

 

@muffins

[Samuel 564]

No. It was a common day and I tried to pass some powers to another account, and i got the notice of held 26 days @Stif @Laming

[xLaming 1078]

Well,

 

So I suggest you to wait for a reply on your ticket.

 

System will not held you for no reason, it was given manually.

 

You just should ask what's the reason via ticket.

 

And tickets are a bit delayed, just wait.

[Stif 1217]

For helds with determined time to end, they say to wait it finish. :/

[Angelo 1455]

Hello Samuel,

 

If you are asking for a request to your ticket, I'm going to have to ask you to keep waiting for a reply. The volunteers generally answer tickets in the order that they're submitted. I hope you can understand that multiple users have submitted a ticket for similar reasons. While opening a thread on the forum is a good way to obtain more information, it will not speed up the answering process.

 

If you are asking for your ticket to be closed, you can simply reply to your ticket and ask for it to be closed. 

 

Please submit spanish general support threads in the Spanish General Support section in the future. This section is for english only.

 

If you have any additional questions, please open a new thread.

[zw 457]

Hello,

 

Your ticket should be closed upon our reply to you. It also won't be glossed over -- we answer in the order received according to our priority queue. Is there any reason that you need it closed most immediately?

[Samuel 564]

The reason i want my ticket to close is so that a volunteer does stop looking at it and moves on to another ticket that has a higher priority. Since my ticket is unnecessary to be answered at this time @Laming

[Samuel 564]

It's just so they do not waste time answering my ticket @muffins