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I need to unlock my account


nisriniita

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Well, due to that, you'll have to create a ticket under the department "Lost Auth" without logging in.
To do so, follow the steps below:
- Open the incognito mode of your browser;
- Open a new ticket here;
- Type in the first box the e-mail associated with the account that you have the problem;
- Select the help topic "Lost Auth";
- Type the subject, remember it has to be at least 5 words;
- Type the message describing your issue;
- And click on open ticket.
Then you just have to wait for an answer from the volunteers.
You can check the response times of the departments here.
If the procedure above don't work, then you can message a volunteer via forum, you can see them here;
Or you can contact them directly via chat, they usually can be found on Help or xat_test.

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