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kokoloman001

I'm not login to my account / Authenticator app error

Question

I'm not login to my account

 

Authenticator app is error and i delete app for reinstall

 

but I can not access my one time password form app

 

 

thank for help

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If you're just having problems with the app but you have your QR code, then try with a browser extension. See Authentication for more info.

If you also lost your QR code, open a ticket under "Lost Auth" and request that you want your Token code reset.

 

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1 minute ago, Ethan said:

If you're just having problems with the app but you have your QR code, then try with a browser extension. See Authentication for more info.

If you also lost your QR code, open a ticket under "Lost Auth" and request that you want your Token code reset.

 

(hug)  Thank you for comment

 

i'm not open ticket, i'm not paid user

 

How can i To fix the problem

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Just now, kokoloman001 said:

(hug)  Thank you for comment

 

i'm not open ticket, i'm not paid user

 

How can i To fix the problem

You don't need to be a paid user to open a ticket under that department.

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7 minutes ago, Ethan said:

You don't need to be a paid user to open a ticket under that department.

 

Unable to create a ticket. Please correct errors below and try again!

mHbZKwUDTS26cMZTtrjuPA.png

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Hi , 

 

If you're having trouble opening a ticket, try using the incognito window or by clearing your browser's cache and cookies .

If the problem persists, I advise you to look for a volunteer and send a message stating the error , one of the ways to contact them and right here in the forum, you just search the profile of some of them and send .

 

To view profiles ,  click here .

 

Another way and you look for them in xat Help or xat test . 

 

I hope I have helped , bye

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The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

If you have any other questions, please open a new topic.

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