Members kokoloman001 Posted September 7, 2017 Members Share Posted September 7, 2017 I'm not login to my account Authenticator app is error and i delete app for reinstall but I can not access my one time password form app thank for help Link to comment Share on other sites More sharing options...
0 Advanced Members Ethan Posted September 7, 2017 Advanced Members Share Posted September 7, 2017 Clear your brower's cookies and try again. Also, make sure the email address you've entered is the one associated to your xat account. If you're still having errors, contact a volunteer. Link to comment Share on other sites More sharing options...
0 Advanced Members Ethan Posted September 7, 2017 Advanced Members Share Posted September 7, 2017 If you're just having problems with the app but you have your QR code, then try with a browser extension. See Authentication for more info. If you also lost your QR code, open a ticket under "Lost Auth" and request that you want your Token code reset. Link to comment Share on other sites More sharing options...
0 Members kokoloman001 Posted September 7, 2017 Author Members Share Posted September 7, 2017 1 minute ago, Ethan said: If you're just having problems with the app but you have your QR code, then try with a browser extension. See Authentication for more info. If you also lost your QR code, open a ticket under "Lost Auth" and request that you want your Token code reset. Thank you for comment i'm not open ticket, i'm not paid user How can i To fix the problem Link to comment Share on other sites More sharing options...
0 Advanced Members Ethan Posted September 7, 2017 Advanced Members Share Posted September 7, 2017 Just now, kokoloman001 said: Thank you for comment i'm not open ticket, i'm not paid user How can i To fix the problem You don't need to be a paid user to open a ticket under that department. Link to comment Share on other sites More sharing options...
0 Members kokoloman001 Posted September 7, 2017 Author Members Share Posted September 7, 2017 7 minutes ago, Ethan said: You don't need to be a paid user to open a ticket under that department. Unable to create a ticket. Please correct errors below and try again! Link to comment Share on other sites More sharing options...
0 Members kokoloman001 Posted September 7, 2017 Author Members Share Posted September 7, 2017 14 minutes ago, Ethan said: Clear your brower's cookies and try again. Also, make sure the email address you've entered is the one associated to your xat account. If you're still having errors, contact a volunteer. Thank for your support Link to comment Share on other sites More sharing options...
0 Members keep Posted September 7, 2017 Members Share Posted September 7, 2017 Hi , If you're having trouble opening a ticket, try using the incognito window or by clearing your browser's cache and cookies . If the problem persists, I advise you to look for a volunteer and send a message stating the error , one of the ways to contact them and right here in the forum, you just search the profile of some of them and send . To view profiles , click here . Another way and you look for them in xat Help or xat test . I hope I have helped , bye Link to comment Share on other sites More sharing options...
0 Wiki Editors zw Posted September 7, 2017 Wiki Editors Share Posted September 7, 2017 I am available to take a message right now, if you would like. Link to comment Share on other sites More sharing options...
0 Wiki Editors zw Posted September 8, 2017 Wiki Editors Share Posted September 8, 2017 The question or questions in this topic have been answered and an answer has been marked. This topic is now closed. If you have any other questions, please open a new topic. Link to comment Share on other sites More sharing options...
Question
kokoloman001
I'm not login to my account
Authenticator app is error and i delete app for reinstall
but I can not access my one time password form app
thank for help
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