Ok, so I've been having an unresolved ongoing problem for about a year now, if not a bit over a year. I've been a member on this website that uses xat chat. One day, I went onto the website to check the chat and see what's been going on like usual. But the first thing I see is a message on the screen below where you type to chat saying that I was banned for 6 hours due to some sort of "sound" issue or something. I don't remember the exact words considering its been a year, but I remember it saying I was banned because of some sort of sound problem. So I waited 6 hours and after that, I was still banned. I waited a day and was still banned. A week, still banned. And now a year and I'm still banned.
Now of course, I brought this up to the admins/moderators and staff for the main website by going to one of their forums and asking for help. I had a couple people I managed to talk to try and help me but one of them disappeared and went silent before I could explain anymore of it to them while the other disappeared and went silent as well after telling them enough that they could actually try to start helping me. A few months ago, they finally come back and talk to me but do little to actually try to help me. Point being is that I was recommended by them to try and ask for help here on xat support in case it was a glitch on this end.
So my question(s) is/are:
1. Have there been automatic bans like that before?
2. How can I unban myself from that xat chat?
3. How can I prevent it from happening again cuz this was just really out of the blue at the time?
4. Why was I banned if it wasn't due to the other staff?
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StargazerZ99
Ok, so I've been having an unresolved ongoing problem for about a year now, if not a bit over a year. I've been a member on this website that uses xat chat. One day, I went onto the website to check the chat and see what's been going on like usual. But the first thing I see is a message on the screen below where you type to chat saying that I was banned for 6 hours due to some sort of "sound" issue or something. I don't remember the exact words considering its been a year, but I remember it saying I was banned because of some sort of sound problem. So I waited 6 hours and after that, I was still banned. I waited a day and was still banned. A week, still banned. And now a year and I'm still banned.
Now of course, I brought this up to the admins/moderators and staff for the main website by going to one of their forums and asking for help. I had a couple people I managed to talk to try and help me but one of them disappeared and went silent before I could explain anymore of it to them while the other disappeared and went silent as well after telling them enough that they could actually try to start helping me. A few months ago, they finally come back and talk to me but do little to actually try to help me. Point being is that I was recommended by them to try and ask for help here on xat support in case it was a glitch on this end.
So my question(s) is/are:
1. Have there been automatic bans like that before?
2. How can I unban myself from that xat chat?
3. How can I prevent it from happening again cuz this was just really out of the blue at the time?
4. Why was I banned if it wasn't due to the other staff?
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