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Not able to open a ticket


Dredd

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Hi guys i have the error E29 (**Security check: This account is locked. You can only login at home. Please read:xat account locking. E29**) because i change my provider of internet, so when i tried to open a ticket about the problem something happens but im  not able to create a ticket for this problem. Any suggestion?

 

Thanks in advance

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Due to error 29, you will have to create a ticket under the help topic "Locked Out" and being locked makes the procedure of opening a new ticket difficult so, follow the steps below to open a ticket:
- Open the incognito mode of your browser;
- Open a new ticket here;
- Type in the first box the e-mail associated with the account that you have the problem;
- Select the help topic "Locked Out";
- Type the subject, remember it has to be at least 5 words;
- Type the message describing your issue;
- And click on open ticket.

Then you just have to wait for an answer from the volunteers.
You can check the response times of the departments here.

If the procedure above don't work, then you can message a vol via forum, you can see them here;

Or you can contact them directly via chat, they usually can be found on Help or xat_test.

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