security check E64

[natasa]

Last three days i m trying to login on my xat account and i have the following message from xat : E64 Security Check. Please check in your e mail. I check my email but i m not recieving messages from xat at all. i have tried it several times but i couldnt recieve mail from xat. Can you help me? 

Thanks a lot

[Dan]

Look good morning try to have a look in the Trash / Junk folder of your email

[LaFleur]

The Security Check is a normal process (mostly likely caused by dynamic ip, i have it too).

 

Make sure you're checking the correct e-mail of your xat account and check your spam/junk folders maybe.

[natasa]

hi idan i dont have trash/junk file at my email. I have already checked this

[Echo]

Can you try signing in again and see if you get the security check email in your inbox?

 

Sometimes the first email gets delayed but when you try it again the second email arrives in minutes.

[natasa]

i have done it again and again but i havent recieve mail from xat!

[Echo]

Have you got info@xat.com added in your contacts list?

[natasa]

yes i got it and i have recieved mails from info@xat.com other times i was trying to login. 

[LaFleur]

@natasa Are you certain it is the e-mail associated to the xat account, you try to log into?

 

Otherwise, if you for example use windows mail to check e-mails, try the official site of your mail hoster instead (e.g. gmail.com). Perhaps you're not receiving mails by windows.

 

 

[Arthur]

 

Hello,

 

If you're using a different email provider other than Gmail, then it's most likely an issue with your email provider. Please check your spam/junk folders and make sure that your email is not set to block emails from info@xat.com.

 

Try waiting a few hours, and if this doesn't appear to be fixed, you will want to open a ticket under "Lost access" so that xat can look into this issue and change the email address associated with your account, if necessary.

[Zoomey]

A few people are having the issue where they're not getting an email @Arthur @LaFleur

[Eyeless]

Let's first make sure that the email exists by attempting to login by the email instead of the username here's a thing you can do.

You can also check to see if the email is associated with your account by attempting to reset the password on Forgot Password

 

If everything is alright the email is correct and everything then you may just need to wait more or re-send the email again the delay may be caused by the site or the email provider. 

 

You can change your email if you want GMAIL is recommended also you don't have to create a ticket to do that ONLY if the username you have is not a shortname a shortname is 4-9 characters, and as to that re-register your account if you got a username that is 10 characters and above, you can do this process on ( https://util.xat.com/wiki/index.php?title=Identification_Numbers/de ) shows you how to delete the account and re-register under a different email be careful when you do this!

 

Remember! it's not advised to do this while you have a shortname because if a shortname gets deleted either by you or by xat it must be re-purchased hence if you have a shortname create a TICKET!

[zw]

Hello,

 

We see that you have successful logins after opening this topic. For this reason, we believe this issue to be resolved.

Please follow the instructions provided by Arthur in the event that the issue resurfaces.

 

This topic is now closed. If you have any further questions or concerns, feel free to start a new thread.