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Ticket created and noone helped me


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Hello, dear support!

I have an issue, I created a ticket a month ago asking to someonea to unluck my radio host domain, so that I can use it as radio station on my xat group. And still noone helped me, and I keep paying for that radio and I am not able to use it. Does anyone care to help me m? My radio station is http://188.165.152.44:8000, please be so kind and unlock it maybe, I am tired of waiting..thank you!

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As others have pointed out, nothing should be inhibiting you from being able to do this. I would advise you to try Arthur's suggestion if you are using the internal radio. Otherwise, you can use the code 6 provided to resolve your issue.

 

We're very sorry to hear that you have been waiting a while on the support request you opened. If you pass me the ticket number by private message, I can see if you filed it in the correct department and transfer the ticket, if needed. We regret to inform you that we are unable to jump ahead in the queue. We must answer in the order received according to our priority queue.

 

I will now close this topic, as I believe your question has been addressed appropriately for all cases. If you are still met with issues after following the steps provided by 6 or Arthur, please send me a private message and I will gladly reopen this topic for you.

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Hello ScorpionKing,

Unfortunately, you will need to wait a little while longer for your ticket to be replied. I know the wait is frustrating, but the volunteers have so many tickets to deal with and I know they will get to yours very soon.

 

If your radio is blocked, maybe go onto another radio station for the time being.

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1 hour ago, ScorpionKing said:

Hello, dear support!

I have an issue, I created a ticket a month ago asking to someonea to unluck my radio host domain, so that I can use it as radio station on my xat group. And still noone helped me, and I keep paying for that radio and I am not able to use it. Does anyone care to help me m? My radio station is http://188.165.152.44:8000, please be so kind and unlock it maybe, I am tired of waiting..thank you!

Hello, 

I have tried to use your radio station on my chat and it's working, puting the radio station as a radio player under the chat works and on the chat box too.

 

If you are trying to put your radio station under your chat as a radio player you can use this code.  [radio:340:50:188.165.152.44:8000:/;stream.mp3:atomicred] < go to your edit group page and copy and paste the code.

http://prntscr.com/g6qtdc ) 

 

https://xatradio.com/generator < you can use this radio generator.

 

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