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authentications code


NepoznatDuh
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Please help me I can not log in with authentic code, although he is correct, but I always have an error 

**Please set the clock on your device. (Time now: 09:15:39 GMT) E33**

**Incorrect authenticator code. E35**

I do all this however, I do not have to connect to how to solve this problem, it's always the same thing

 

 

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To make sure that you have the correct time:

 

On Android:
1. Go to the main menu on the Google Authenticator app
2. Click Settings
3. Click Time correction for codes
4. Click Sync now

 

On iOS:
1. Go to the iPhone Settings app (your phone settings area)
2. Select General
3. Select Date & Time
4. Disable the Set Automatically option and re-enable again
5. Reboot your device

 

If you still can not login after following these steps, a ticket will be required.

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5 minutes ago, NepoznatDuh said:

I do not understand that, can you do it to me? I'm pc logged in 

Two days I already suffer from everything I tried

 

Mely Germany 

You will need to make a ticket at xat.com/Ticket , if you say you have all of this done already. And it needs to be under "Lost Auth."

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1 hour ago, Guinho said:

To make sure that you have the correct time:

 

On Android:
1. Go to the main menu on the Google Authenticator app
2. Click Settings
3. Click Time correction for codes
4. Click Sync now

 

On iOS:
1. Go to the iPhone Settings app (your phone settings area)
2. Select General
3. Select Date & Time
4. Disable the Set Automatically option and re-enable again
5. Reboot your device

 

If you still can not login after following these steps, a ticket will be required.

Your google authenticator app time has to be synchronized with google servers to work.

Proceed as @Guinho said above.

Are your phone available for the procedure? Or was it stolen / misplaced?

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If you are not able to login after following the steps Guinho provided, please send me a private message. I see that you already have a ticket open in a department that has a very hefty delay at the moment. Should you need a ticket about this issue, I will be happy to temporarily close that open ticket so that you can get a support request in about having lost authentication codes.

 

An appropriate answer has been marked. I will now close this topic.

If you have any further questions or concerns, you are more than welcome to start a new thread.

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