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Souf

Answered ticket not closed

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Hey guys,

 

So i've got a ticket left open after my problem has been aswered by a volunteer. i cant close this myself and in order to create a new ticket i need to get rid of the old one which is unfortunately still open.

 

Can anybody help me with this? My ID is chickenuggets (287381300)

 

Sincerely Yours,

 

Souf

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Hey Souf,

 

Simply reply to your ticket asking for it to be closed. If it isn't closed within the next few days, I suggest you contact a volunteer here on the forum kindly asking for them to close your ticket so you can open another to satisfy your needs.

 

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Automatically that the ticket is answered by the volunteer is closed, until you open it again when you respond.

 

It is strange, check in at CHECK STATUS TICKET then check status to see if the ticket is still open, in that case, have a post reply asking to be closed or communicate with a volunteer in the private.

 

Volunteers

 

 

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Hello , 

 

if you request your ticket to be closed you can private message a volunteer on the chat or on the forum to close it , also if you want to open a new one use a diff account and open a ticket and give 'em the req info about your problem .

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24 minutes ago, Souf said:

Which chat are they on?

You can find 'em on help , but the best way is to private message them on forum 

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Or you can just reply to your existing ticket with your new issue and they'll help you on that ticket, or close it and open a new one if they deem necessary.

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Hi there!

 

I have closed your ticket. You should be able to open a new one now. 

 

 

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