Quiiisse 0 Posted July 12, 2017 i've been indefinitely held and ive been informed that if i was unactive in 2015 that may be the issue, which i was and i was just wondering if you can help me get my account from being held, its not letting me make a ticket. Thanks in advance Share this post Link to post Share on other sites
1 Crow Posted July 16, 2017 If you receive system error 25/55 when trading/transferring, you should open a support ticket in the Account Block department. This block, in your case implemented for security reasons, prevents every type of transaction on your account. Click here to create a ticket. You do NOT need to be a paid user or logged in to create this ticket (you can use the email address of your blocked account – as shown in Tamer's screenshot). Please ensure your ticket subject is 5 words or more, e.g. "My account is indefinitely held". Within the ticket message, please specify your problem, and why you believe you're held (i.e. inactive since 2015). For more help with creating tickets, see the ticket wiki article. Also note that the Account Block department is currently delayed. Due to a high volume of tickets, it may take several weeks or longer to receive a reply. Please be patient for a response, and check the email address associated with your account for a notification of a reply. Finally, if you cannot open a ticket, you can try changing browsers, using incognito mode, and clearing your cookies/cache. You are typically only allowed to have 1 open ticket at a time. If you already have a ticket open and are still waiting for a reply, please continue to be patient, or message a volunteer on the chats or forums and ask for it to be closed. Alternatively, if you still cannot open a ticket and continue to receive errors, please message a volunteer and ask them to open one for you, providing your ID and regname, along with a brief explanation of your problem. Share this post Link to post Share on other sites
0 Daniel Posted July 12, 2017 Why can't you create a ticket? Make sure that you're selecting the "Account Block" help topic, and the subject is 5 or more words long. Share this post Link to post Share on other sites
0 zed Posted July 14, 2017 Hello , You should open a ticket under account block and give them the requeirments information about your problem and make sure your subject is five words or more Hope thats help you. Share this post Link to post Share on other sites
-2 Joshe Posted July 12, 2017 Hi, if you are logged in the account you have the indefinite lock. Equally if it is not connected, there is no problem with this. If you receive this message: Quote System problem (55): Your account is held indefinitely. Blocks all outgoing trades and transfers. Apply the following 1º Login to Flash Player 2º Apply what you inform on the page 3º After completing this, go to: Ticket 4º 1: The user name of xat 2 appears automatically: enter the password of the account 3º: Select in «Help topic» Account Block 4: Subject: minimum words that define your problem, example: my account is locked indefinitely system problem 55 5: Message: You are going to expand your problem, example: Hi, I'm having a problem. "System problem 55". Can you help me with this? Thanks. 6: Finally click on "Open ticket" Important: You can send the ticket using your email, entering incognito mode from google chrome, then enter the same page and place the email account and apply all of the above. Or also deleting cookies from your browser It is not necessary to be a payment user to send a ticket in this department. It is not necessary to be in the account to send the ticket Note: In case you have done all the above and you still can not send the ticket, send a message in the private of some volunteer. CLIC: Volunteers Share this post Link to post Share on other sites
-2 IDanny Posted July 12, 2017 Hi Good Morning. 1- If you Flash player doesn't play you use other version. 2- If you have held more than 7 days held and with 55 you must open ticket on Department account block. 3- ayudaxat.com/account-block < tutorial 4- wait answers being patient. Xat.com/ticket < Good luck! Share this post Link to post Share on other sites
-2 Tamer Posted July 14, 2017 Hello Quiiisse and welcome back to the forum you'r problem should be opened a ticket . from https://util.xat.com/support/index.php because the ticket will solve this problem by volunteers Click on the word New open ticket . then type you'r email linked to this account then choose Acount block then write down what the subject is . and in the Message write down what is your problem Then press the button Open ticket Note:will be answered through volunteers during 1 to 3 days So you have to be patient until you respond And if you have trouble opening the ticket talk to any volunteer and he will open it for you . https://forum.xat.com/staff/ If you want any other help just send me a message Thank you .. Share this post Link to post Share on other sites
i've been indefinitely held and ive been informed that if i was unactive in 2015 that may be the issue, which i was and i was just wondering if you can help me get my account from being held, its not letting me make a ticket. Thanks in advance
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