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It's 5 days and no one answers to the ticket!


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Please refer to the answer posted on your previous thread:

https://forum.xat.com/topic/3822-please-check-out-why-i-held-it/#comment-52210

 

Opening threads on the forum will not expedite things. Additionally, the ticket times page gives the average wait time -- the fact that your ticket has exceeded the average does not mean it is being ignored. You are still in line to receive a reply.

 

If you have any further questions or concerns, feel free to open a new topic.

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Your ticket is definitely in the queue and is waiting for a response, there are probably other tickets prior to yours that should be answered first.

 

Also bear in mind that 'Account Hold' department is delayed due to the high volume of tickets under it.

 

At the meantime try to cope with the hold until your receiving the response, this type of hold only blocks outgoing transfers and trades, meaning that you can get transferred items (xats,days).

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Your problem isn't any related to that department, and your ticket must have been transferred to the correct department which is 'Account Hold' after all, you still have to wait for a response, your ticket will not be postponed if it's ready to be responded on.

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