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      Frequently Asked Questions   02/29/16

      Do you have a question? It's probably answered here! ( See here for a list of times / delays - https://util.xat.com/wiki/index.php?title=Ticket_times )   The security check email is not arriving to my email inbox?
      Ask a volunteer on chat, or through the forum private message to open a ticket for you. Make sure you tell them why you need a ticket opened and provide them with your account ID and the email address tied to it. Alternatively, you will need to create a new xat account and open a ticket. Select the Lost Access help topic. The subject should be at least five words. In the ticket, include the username and identification number (if known) of the account you need help with. You will receive an email with a link to the ticket, but only at the email for the new xat account. Eventually when the email is changed you will be able to reset the password. I am held! What do I do? System Problem 55: Your account is held indefinitely. This hold prevents every type of transaction on the account. Open a ticket to ask for more information about the hold. This hold has been applied to numerous dormant / inactive xat accounts. System problem (26): The recipient of your transfer has a transfer block. You do not have this block. 5 day hold: (repeated cycle): Open a ticket and state that you have a repeated hold and will most likely need a location update. 5-7 day hold: Change your password, then wait for the hold to decrease automatically. No further action should be necessary. If you are still having trouble, open a ticket. 7-14 day hold: after getting your account unlocked: No action is required. The hold cannot be reduced or removed. Transfer held for funds to clear (could be any amount of days): Create a ticket and ask about your account hold. System problem 25 (permanent transfer block): This is usually a result of breaking xat's Term of Use, by either scamming or phishing users. Open a ticket to ask for more information about the hold. I am locked out! What do I do?
      You will need to contact a volunteer on chat, or through the forum by sending a private message to them. You will need to ask them to open a ticket for you as you can no longer open a ticket when you are not logged in. Make sure you tell them why you need a ticket opened and provide them with your account ID and the email address tied to it. I forgot my email! What do I do?
      Create a new xat account and open a ticket. Select the Lost Access help topic. The subject should be at least five words. In the ticket, include the username and identification number (if known) of the account you need help with. You will receive an email with a link to the ticket, but only at the email for the new xat account. Eventually when the email is changed you will be able to reset the password. How do I report scamming or phishing?
      We don't encourage threads about specific users. Create a ticket. Select the Report scam help topic. The subject should be at least five words. This is free to do, and every user should open a ticket after they have been scammed. We encourage you to submit a ticket immediately, as the forum is not the place to sort out those types of issues. How do I report an unfair ban?
      Please do not create threads about this. If you wish to report an unfair ban, make sure to click Report Unfair Ban when you are first banned. If you did not click that, then you must click message the owner (bottom right corner of the chat) and report it there. Why did I not receive the xats I paid for?
      Type /t in the main of the chat and your xats should appear after the big smiley disappears. Alternatively, login and refresh any chat that you are on. If you still notice that your xats have not arrived, open a ticket. Select the Payment Problems help topic. The subject should be at least five words. How can I get my reserve removed or reduced?
      You may have a reserve on the amount of xats you can use. This typically happens after making a payment using certain payment methods. Open a ticket. Select the Payment Problems help topic. The subject should be at least five words. You may request for the reserve to be reduced, or you may ask for the amount of xats the reserve reduces by each day. How can I get a shortname unlocked if it is no longer being used?
      To request for a shortname to be unlocked, open a ticket. Select the Short names help topic. The subject should be at least five words. You must be a paid user in order to open a ticket for this. If you encounter **Sorry, name already taken (2).** the name can then be enabled by a volunteer. Why can I not create a new forum topic?
      You need to confirm your forum account through your email in order to open a new topic. Why can't I use a forum signature?
      If you want to use a forum signature, you need to be an Advanced Member. Entrance to this user group is automatic and is based on post count. The more active you are on the forum, the more abilities you will be granted! My xatspace was removed. What do I do?
      Your xatspace was likely removed due to breaking the Terms of Service or the xatspace guidelines. Open a ticket under Account Block to have this investigated. Ensure the subject in your ticket is atleast 5 words. My chat was deleted. What can I do?
      Your chat was likely removed due to breaking the Terms of Service. Open a ticket under Chat Block to have this investigated. Ensure the subject in your ticket is at least 5 words.
  • 0
HawkEye

Are you Human?

Question

So I am a member of a game server forum, and there's a chat of Xat there

I did not need it much until lately, when as an admin, I was required to have a Xat account

But when I tried to make one, I saw that there's a popup box named "Are you human?"

I did all the things needed and it told me to close the window and try to sign in

I try, it tells me to Prove I'm a human again, It's a never ending cycle

I saw some posts, but those solutions didn't work for me (clearing cookies,restarting Router,etc.)

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8 answers to this question

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Since we have not received a response to this topic, I will close it. If you need help with this in the future, please open a new topic.

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Did you clear cache or tried another browser?

 

Also do you mean the "i'm not a robot" to the left side of the chatbox? You could still click at your name on the chatbox and use the "Register" button to register at xat (image).

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Yes I have Cleared cache and tried another browser(Internet Explorer)

 

No the box from the image doesn't come at all

This image comes: Image

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It seems that to solve the  CAPTCHA ( Are you Human) it opens on another tab on your browser.

 

If you are trying to register a xat account I would like to suggest to you to open a new tab and copy and paste this '' https://xat.com/login '' on the address bar.

 

You could also try going directly to the chat not through your server forum, ex: xat.com/chat'snamehere to enter on the chat box.

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Hello there, 

 

If you use VPN or Proxy you will have to turn them off if you have any extension on your browser which is related to ip change please disable them temporarily till you create the account.

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On 6/9/2017 at 0:21 PM, 6 said:

It seems that to solve the  CAPTCHA ( Are you Human) it opens on another tab on your browser.

 

If you are trying to register a xat account I would like to suggest to you to open a new tab and copy and paste this '' https://xat.com/login '' on the address bar.

 

You could also try going directly to the chat not through your server forum, ex: xat.com/chat'snamehere to enter on the chat box.

I had made one Xat chat before, but afterwards it stopped working

And How can I find the Chat's name?

On 6/10/2017 at 3:35 AM, Mohamed said:

Hello there, 

 

If you use VPN or Proxy you will have to turn them off if you have any extension on your browser which is related to ip change please disable them temporarily till you create the account.

No I do not use any VPN or proxy, and I just have speedtest extension on my browser

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On 6/12/2017 at 2:39 AM, HawkEye said:

I had made one Xat chat before, but afterwards it stopped working

And How can I find the Chat's name?

What is the name of the chat that you have created before?

If you still remember the name of the chat, open a new window and type in the address bar xat.com/YourChatNameHere.

 

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Hello,

 

Are you still experiencing this issue? I would like to help resolve it if so. Please post your username and I will create a ticket for you.

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