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Hello Dimitra,

 

If you receive system error 25/55 when trading/transferring, or if your account is held for more than 7 days, or if your account/xatspace/profile has been deleted, you should open a ticket in the ‘Account Block’ department. Here, you can request information on why the account was blocked, although this does not necessarily mean it will be unblocked. You do NOT need to be a paid user to open a ticket here, and you do NOT need to be logged in either.

 

Alternatively (reading your previous posts), if you have been scammed, phished, or are missing any xats, you should create a ticket in the 'Report Scam' department. Please include any evidence that you have in the ticket. Video proof is the best form of proof. Also, refunds are not given in every case. You do NOT need to be a paid user to open a ticket here, but you DO need to be logged in. I'd also recommend reading xat.wiki/scams for more advice on staying safe while on xat.

 

If you have problems creating a ticket, you can try clearing your cookies and cache, or using your web browser's incognito mode to create the ticket. The subject of the ticket should be at least five words long. If neither of these methods work, you can message a volunteer, either on the forums [1] or chats [2], and they should be able to open one for you. 

 

Please let us know if you need more help! =)

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Are you held forever or for a temporary time?

 

You haven't elaborated your problem enough providing the error that appears to you would help us enough to provide one specific answer, HOWEVER,

 

You're most likely held forever experiencing system problem (55), in the event that you attempt to purchase xats from the store but it says you're held then you're likely held forever if you attempt to transfer/trade and receive system problem (55) same thing goes for this, if that's the case then here are the reasons that may triggered your issue.

 

1- Breaking Terms Of Service if you don't adhere to the basic rules of xat you then put yourself in a hard situation. (Can't get away with this)

2- Your account may have been affected by a change that xat made to the user accounts refer to this Article (blocked by mistake)

3- Receiving stolen items can be (xats,days,powers) if you receive stolen stuff your account may be held forever or temporarily to prevent them from being transferred.

 

Anyhow this hold only can be removed from your account if it was a misunderstanding or any other reasons which are far away from breaking rules the same thing goes for the torch. 

 

Notes: Clear your browser's cookies before your attempt to create the ticket don't forget to use the email that is tied to your account which you have the problem with. You have to type in a number of words as your ticket subject five words will suffice as a subject for the ticket you can add more but no less.

 

 

Other stuff are being explained above if you experience any other problems.

 

Best regards.

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The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

If you have any other questions, please open a new topic.

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