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Account deletion


Loliita

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When I try to delete my username on xat, I get this message " **System problem (12). Please try later, sorry. E46** ". My username was deleted once and I retrieved it. Now I need your help to permenantly delete it.

My username and ID (  Loliitaa1002 (1525987428) ).

Thanks in advance.

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Your account has been held for some reason, you must wait out the hold before you can delete your account. If you are unsure why your account has been held or would like to request for your account to be un-held then you must create a ticket here: https://util.xat.com/wiki/index.php?title=Special:MyLanguage/Ticket under the "Account Hold" department.

 

If you cannot open a ticket then you can contact a volunteer here who may be able to open one for you: https://forum.xat.com/staff/

 

If you would like to find out more information about this error then you can read over it here: https://util.xat.com/wiki/index.php?title=Errors

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In most cases I think you will just have to wait until your account gets freed from the hold you will be able to delete your account.

 

So your account is in a temporary hold state, you were held for some reason and likely held for security purposes could be the hold that comes after recovering an xat account hence there may be a connection between what you've mentioned earlier (that you recovered your account at before) and the hold you experience at this moment. A hold is also set up on your account if you for example were unlocked as well as if you recovered your email address and so on.

 

Best regards.

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