My registration is old .From 2015 every time I logged in,I got an email from xat to authenticate , with my ip and the company I was using .
Here I show you a few since there are many
The internet companies that I use are jazztel and movistar
So far so good , But on 04/8/2017 ,I got my hotmail an email from xat that someone conected from another ip a company that was not mine , right from that day my account no longer had my powers , I had absolutely nothing
The problem is that someone changes the security information of my hotmail and it is not enough to change it, I can not stop this process since I do not already have the phone with the one that creates the account and it is necessary, so if they are done with My account hotmail lose the account completely
It has been more than 20 days since I sent the ticket, if you do not answer me when the information on my email is changed, I will lose my account completely, I really need help
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annacovasbeltran
First I want to clarify that I am from Spain and that I am going to use a translator,
My account is nochesdehielo1 (351589199)
in total I had 24 powers , my account was valued at approximately 146.000 xats
http://prntscr.com/f1i3kx
http://prntscr.com/f1i3xv
My registration is old .From 2015 every time I logged in,I got an email from xat to authenticate , with my ip and the company I was using .
Here I show you a few since there are many
http://prntscr.com/f1i5sn
http://prntscr.com/f1i694
http://prntscr.com/f1i6f6
http://prntscr.com/f1i6m4
http://prntscr.com/f1i6v3
http://prntscr.com/f1i6zy
The internet companies that I use are jazztel and movistar
So far so good , But on 04/8/2017 ,I got my hotmail an email from xat that someone conected from another ip a company that was not mine , right from that day my account no longer had my powers , I had absolutely nothing
http://prntscr.com/f1ie9g
The problem is that someone changes the security information of my hotmail and it is not enough to change it, I can not stop this process since I do not already have the phone with the one that creates the account and it is necessary, so if they are done with My account hotmail lose the account completely
http://prntscr.com/f1iipb
It has been more than 20 days since I sent the ticket, if you do not answer me when the information on my email is changed, I will lose my account completely, I really need help
I lose more and more the hope of recovering them
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