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annacovasbeltran

Stolen powers

Question

First I want to clarify that I am from Spain and that I am going to use a translator,

My account is nochesdehielo1 (351589199) 

in total I had 24 powers , my account was valued at approximately 146.000 xats 

http://prntscr.com/f1i3kx

http://prntscr.com/f1i3xv

My registration is old .From 2015 every time I logged in,I got an email from xat to authenticate , with my ip and the company I was using .
Here I show you a few since there are many 

http://prntscr.com/f1i5sn

http://prntscr.com/f1i694

http://prntscr.com/f1i6f6

http://prntscr.com/f1i6m4

http://prntscr.com/f1i6v3

http://prntscr.com/f1i6zy

The internet companies that I use are jazztel and movistar

So far so good , But on 04/8/2017 ,I got my hotmail an email from xat that someone conected from another ip a company that was not mine , right from that day my account no longer had my powers , I had absolutely nothing 

http://prntscr.com/f1ie9g

The problem is that someone changes the security information of my hotmail and it is not enough to change it, I can not stop this process since I do not already have the phone with the one that creates the account and it is necessary, so if they are done with My account hotmail lose the account completely

http://prntscr.com/f1iipb

It has been more than 20 days since I sent the ticket, if you do not answer me when the information on my email is changed, I will lose my account completely, I really need help

I lose more and more the hope of recovering them

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We see that you already have a support request in about this issue.

 

As Isa has mentioned, you'll need to wait for us to get in touch with you -- there's already an open investigation on this. We apologize in advance for the delay; we are working to get back to a state of normalcy in that department. When you receive a response to your ticket, you will be emailed a link to it.

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Hi.

 

You need to wait for the ticket reply so they can help you with your problem, there is a delay on this department and you need to wait for them to investigate the case.

 

You need to be patient and wait for a reply so they can assist you with your problem.

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Isa I never changed the story, you have the tests and if you are giving an understanding that I am inventing I have all the evidence, do not judge without knowing thanks.

 

 

Now please someone who really helps me not to judge me without knowing 

 

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