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Marino

(NEED HELP) Location Update

Question

Just want to change the location

I'm living in Australia for 5 years but now my plan will change that I have to return to Thailand for permanent.

When I register my ID I log in by Australia broadband so now I just want to log in by use Thailand broadband to log in my ID

 

What should I do?

 

I cannot open the ticket, Anyone can help me with this?

 

Thank you

 

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5 answers to this question

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Before you travel back to Thailand, ensure Account Locking is disabled on your ID, so you don't get locked out.

 

Then, when you arrive at your new permanent location, open a ticket in the 'Location Update' department. You don't have to be a paid user, but you must be logged in. If you have problems opening a ticket, because of security errors, then you can private message a volunteer on the forums about it. I hope this helps you!

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8 minutes ago, Marino said:

I just wondering where is the Account Locking ? How can I find it?

 

Is that on the log in page under the topic securities setting?

 

Go to xat.com/login, or type 'login' while on a chat. After logging in, there should be a number of drop-down boxes on the same page, with 'account locking' next to one. Make sure it's set to OFF (not locked).

 

You'll be able to re-enable account locking after getting the location update.

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1 hour ago, Crow said:

Before you travel back to Thailand, disable Account Locking on your ID, so you don't get locked out.

 

Then, when you arrive at your new permanent location, open a ticket in the 'Location Update' department. You don't have to be a paid user, but you must be logged in. If you have problems opening a ticket, because of security errors, then you can private message a volunteer on the forums about it. I hope this helps you!

 

1 hour ago, Abraham said:

Hello

 

Before traveling to the new country to where will establish must LOGIN < and disable the 3rd option, which is the location of your identification. So can prevent the lock's location.

 

After arriving in the destination country, you must open a TICKET in the Departmentof the "location update ' you should not be user of payment."

 

If you have a problem opening the ticket, you can send a private message to our volunteers.

 

 

Thank you for both guy to give me the recommendation.

 

I just wondering where is the Account Locking ? How can I find it?

 

Is that on the log in page under the topic securities setting?

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I've marked Crow's first post in this thread as it covers the primary question you posed. Refer to his second post for the follow-up question you had.

 

This is now closed. Should you have any other questions, you're welcome to open a new topic!

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Hello

 

Before traveling to the new country to where will establish must LOGIN < and disable the 3rd option, which is the location of your identification. So can prevent the lock's location.

 

After arriving in the destination country, you must open a TICKET in the Departmentof the "location update ' you should not be user of payment."

 

If you have a problem opening the ticket, you can send a private message to our volunteers.

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