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Ticket isn't working


Mimikyu

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Hello, Im trying to check the status of my ticket regarding lost email / incorrect password.

whenever I try to login (with the account im using right now, not the old one) I get "Sorry cannot login at this time.. Click here to re-login to xat chat." error. 

I make sure I am logged into normal xat, and it still doesnt work, I get the same error message. 

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Hello.

 

Try clearing your browser's cache and cookies: https://kb.iu.edu/d/ahic and then login again.

If you still get that error, then just wait till a volunteer replies to your ticket. You'll be notified via e-mail. The email will contain a link which allows you to view your ticket without being logged in.

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Sadly, this is a known issue. The steps Ethan provided may resolve the issue.

The worst case scenario would be that you'd need to wait for us to reply.

 

If you have any questions about all this, feel free to send me a message.

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