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      Frequently Asked Questions   03/02/16

      Do you have a question? It's probably answered here! Please continue reading before posting a new question. I am locked out! What do I do?
      Clear your cookies and open a ticket. Select the Locked out help topic. The subject should be at least five words. You should receive a reply within 24 hours. If you are still having trouble with this and you would like a guide, click here. I forgot my email! What do I do?
      Create a new xat account and open a ticket. Select the Lost Access help topic. The subject should be at least five words. In the ticket, include the username and identification number (if known) of the account you need help with. You will receive an email with a link to the ticket, but only at the email for the new xat account. Eventually when the email is changed you will be able to reset the password. How do I report scamming or phishing?
      We don't encourage threads about specific users. Create a ticket. Select the Report scam help topic. The subject should be at least five words. This is free to do, and every user should open a ticket after they have been scammed. We encourage you to submit a ticket immediately, as the forum is not the place to sort out those types of issues. How do I report an unfair ban?
      Please do not create threads about this. If you wish to report an unfair ban, make sure to click Report Unfair Ban when you are first banned. If you did not click that, then you must click message the owner (bottom right corner of the chat) and report it there. I am held! What do I do? 5-7 day hold: Change your password, then wait for the hold to decrease automatically. No further action should be necessary. If you are still having trouble, open a ticket. 5 day hold (repeated cycle): Open a ticket and state that you are having trouble with a hold that keeps repeating. 7-14 day hold after getting your account unlocked: No action is required. The hold cannot be reduced or removed. Transfer held for funds to clear (could be any amount of days): Create a ticket and ask about your account hold. System problem 25 (permanent transfer block): This is usually a result of breaking xat's Term of Use, by either scamming or phishing users. Open a ticket to ask for more information about the hold. System Problem 55: Your account is held indefinitely. This hold prevents every type of transaction on the account. Open a ticket to ask for more information about the hold. Why did I not receive the xats I paid for?
      First, login and refresh any chat that you are on. If you still notice that your xats have not arrived, open a ticket. Select the Payment Problems help topic. The subject should be at least five words. How can I get my reserve removed or reduced?
      You may have a reserve on the amount of xats you can use. This typically happens after making a payment using certain payment methods. Open a ticket. Select the Payment Problems help topic. The subject should be at least five words. You may request for the reserve to be reduced, or you may ask for the amount of xats the reserve reduces by each day. How can I get a shortname unlocked if it is no longer being used?
      To request for a shortname to be unlocked, open a ticket. Select the Short names help topic. The subject should be at least five words. You must be a paid user in order to open a ticket for this. Why can I not create a new forum topic?
      You need to confirm your forum account through your email in order to open a new topic. Why can't I use a forum signature?
      If you want to use a forum signature, you need to be an Advanced Member. Entrance to this user group is automatic and is based on post count. The more active you are on the forum, the more abilities you will be granted!
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ChattChitto

person domain issue: using info@domainhere.com for chats & account

Question

ChattChitto    3

i have an account about domain names. i buy domains and create websites for a living but some domains expire and others i let expire to due reasons but the question is if the domain is under info@domainhere.com for example i get an error stating the email is invalid... i know its the email because i had this issue before using personal domains. if i cant get this fixed is there a way i can change the email of the account and chats associated with that email. this email only happen with the  chats attach to the domains i own. maybe xat has blocked it or maybe its just xat doesnt want to accept those domains not sure but i cant reset because of this and is anything that uses domain or my own person .com.  the domains i use all have emails will auto reply maybe that can be another issue. everytime i reset or do something that email notifies or emails me maybe it spams them with the autorespond (should i turn this off). i have it to say thank you and you message has been to sent to people who sent to the domain email (website). idk if this is the issue or the other issues i mentioned but i do believe its either a block or just not accepting the domain i enter.  it says "email is invalid" when the email is invalid and is in the correct email format. i get no error code just the message.  maybe xat should either fix this to allow personal domains on accounts or just limit accounts to trusted emails like @gmail @yahoo @aol @Hotmail @outlook etc. (i use gmx most). its annoying and it autoblocks it. the domain i use for chats and account i am keeping forever and will keep renewing it every year so don't think i am going to let it expire or its just a temp thing. it is a real email i use and i do use it. i am planning of actually renewing it for 5 more years soon (i was thinking 10 but that is too pricey). anyways i am rambling now, thank you

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Daniel   

This is an issue I have run into before when using temporary emails to register accounts, I believe if your email provider (i.e. your own email server) bounces email(s) from xat, it gives you the "invalid email" error when trying to login.

 

As Anar stated, you need to create a ticket to have the email changed and since you do not have access to the account(s) in question, you must create a new account and open a ticket in the "Lost Access" department. As for the chats, xat is very reluctant to changing chat emails, however it is not impossible.

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Anar   

Yes, you can change your account's email:

If you have access to your account, you will have to open a ticket under the "Email change or Email hint" help topic. You don't need to be a paid user to open a ticket in this department. Subject should be at least 5 words long.

 

If you cannot access your account, register a new ID and open a ticket under the "Lost access" help topic. You do not need to be a paid user to open a ticket in this department. Subject should be at least 5 words long. Also, please include the ID/regname of the account you need help with.

 

Unfortunately, it is not possible to change the chat's email.

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Tanner   

Hi,

 

I've tried signing up and creating chats using non-e-mail-hosts (such as info@domain.com) and they appear to work for me. The ones that do not work, however, are e-mails that aren't hosted.

 

What TLD does your domain end with? Also, does your domain contain any words that are inappropriate?

 

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Junior   

The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

If you have any other questions, please open a new topic.

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