Problems connecting to the mobile app

[Z4chy]

Hi all,

 

I was hoping you guys could help me out with an issue that I'm having with the mobile app for iOS. Whenever I try to sign in, it gives me an error saying that my password is bad/wrong, or it gives me this error (yes I know my password isn't filled in. I did that intentionally when taking the screenshot. It still happens when my password is filled in of course):

 

I have verified my mobile device and I also know the password is correct because I directly copied and pasted it multiple times from when I logged in on my computer and had no problems then. Any advice anyone?

 

[Arthur]

Or simply type it without the symbols. For example, if your password is "%hello@", type "hello".

[Kyle]

If your password contains any special characters (!@#_ etc) or spaces, try changing the password to be only alphanumeric (letters and numbers) and see if you get the same error.

[Z4chy]

36 minutes ago, Kyle said:

If your password contains any special characters (!@#_ etc) or spaces, try changing the password to be only alphanumeric (letters and numbers) and see if you get the same error.

 

17 minutes ago, Arthur said:

Or simply type it without the symbols. For example, if your password is "%hello@", type "hello".

Thank you very much to the both of you! There were symbols in my password. I have removed them and now everything is working fine.

[zw]

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