Jump to content
  • 0

Account acces locked


DJTaylorTheChosen

Question

  • Members

hello i have a account on xat but i made it when i was at my mom and i am home again but my account is locked so i cant login on my account only on one location  please can

you unlocked so i can donated etc :)? thank you

 

i cant even open a ticket

greetings Taylor

 

accountname DJTaylortheChosen

 

Link to comment
Share on other sites

5 answers to this question

Recommended Posts

  • 0
  • Advanced Members

Hello,

 

If you are locked out, you first need to clear your cookies and then to open a ticket under the "Locked out" help topic. You will be able to open the ticket using your xat account's email adress. 

You do not need to be a paid user to open a ticket in this department. Also, make sure that the subject is at least 5 words long.

 

Example:

 

Lockedout1.png

 

You will receive an e-mail when you get a reply.

 

 

If you cannot open a ticket, try changing browser and to clear your browser's cookies.

If you still cannot open a ticket, I suggest you to private message a volunteer and ask them to open a ticket for you.

Edited by muffins
OCD
Link to comment
Share on other sites

  • 0
  • Advanced Members

You do not have to be a paid user to open a ticket under Locked out. You also do not have to be logged into your xat account.

 

1. Clear your cache as recommended before, this is a crucial step.

2. Enter the e-mail associated with the xat account, along with a subject that is five or more words and a message. (See Anar's post for an image of how it should look)

3. Click "Open Ticket"

 

You can click here to see an article that was made to give a rough idea of response times on tickets (keep in mind these are general and do not pertain to every case).

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.