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SLEWAGE

Xats/Days not there

Question

Yesterday I bought some xats via mobile payment. It said it was all successful on here and I got a confirmation text on my phone but they're still not there. I've tried to re-login but nothing. I tried to make a ticket but it told me I haven't made a purchase before so I can't open a ticket (kind of ironic).

 

Any suggestion?

Thanks

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6 answers to this question

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Hi there. Sorry you're having trouble with payment.

 

Please check to see if your card or payment method has actually been charged. If not, you can try buying again.

 

If it has been charged, you'll need to ask a volunteer to open a ticket for you. Please provide information, such as screenshots and your user ID, so your issue can be resolved quicker.

Edited by muffins
Buffing the answer

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Hi, thanks for the reply. I've definitely been charged. If anything I've been charged twice. I've got two confirmation text messages on my phone about it.

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In fact, it happened to me too yesterday. I guess the mobile buying system is currently down. 

 

Do as Tanner suggested and your issue should be fixed soon. 

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3 minutes ago, Anar said:

In fact, it happened to me too yesterday. I guess the mobile buying system is currently down. 

 

Do as Tanner and Felipe suggested and your issue should be fixed soon. 

 

At least I'm not the only one. Thanks for the reply, hope yours gets sorted soon too.

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