Members Anonymous1924 0 Posted January 11, 2017 Members Share Posted January 11, 2017 I have a account locked but i don't know why. I have not registered on this account for one year ! Please can you help me ? Link to post Share on other sites
1 Wiki Editors zw 468 Posted January 12, 2017 Wiki Editors Share Posted January 12, 2017 It's okay. You'll want to go the route of opening a ticket under Account Block. Here's a screenshot of how your ticket should look before submission: http://image.prntscr.com/image/c14ff10d4b40428db9672638611e44b7.png If you're unable to open the ticket for any reason, you're more than welcome to message me and I'll make sure it gets sorted. Link to post Share on other sites
4 Advanced Members Anar 285 Posted January 11, 2017 Advanced Members Share Posted January 11, 2017 Hello, If you are locked out, you first need to clear your cookies and then to open a ticket under the "Locked out" help topic. You will be able to open the ticket using your xat account's email adress. You do not need to be a paid user to open a ticket in this department. Also, make sure that the subject is at least 5 words long. Example: You will receive a mail when you get a reply. Link to post Share on other sites
0 Advanced Members Exuby 59 Posted January 11, 2017 Advanced Members Share Posted January 11, 2017 Hello, If you have a registered account with Account Locking enabled and cannot access it, make a ticket at: https://util.xat.com/support/index.php under Locked Out help topic using the e-mail associated with the account. Make sure the subject is 5 words or more. Read more about Account Protection and being locked out here. If you have any more questions, feel free to leave me a private message or open a new topic. Link to post Share on other sites
0 Members Anonymous1924 0 Posted January 11, 2017 Author Members Share Posted January 11, 2017 doesn't work..i had try to log in again and appear same Link to post Share on other sites
0 Advanced Members Exuby 59 Posted January 11, 2017 Advanced Members Share Posted January 11, 2017 53 minutes ago, Anonymous1924 said: <Removed> doesn't work..i had try to log in again and appear same Clear your cookies or use a different browser and login again. Link to post Share on other sites
0 Wiki Editors zw 468 Posted January 12, 2017 Wiki Editors Share Posted January 12, 2017 What's the username of the "locked" account? Link to post Share on other sites
0 Members Anonymous1924 0 Posted January 12, 2017 Author Members Share Posted January 12, 2017 I tried it the same... EcstasyLsD (983219416) the account.. Link to post Share on other sites
0 Wiki Editors zw 468 Posted January 12, 2017 Wiki Editors Share Posted January 12, 2017 Are you able to login to it? Given E29 at the login page? It looks like you have a transfer block. Is that what you meant? Link to post Share on other sites
0 Members Anonymous1924 0 Posted January 12, 2017 Author Members Share Posted January 12, 2017 Yes. I can not buy or receive days... i know i'm sucks with explanations.. Link to post Share on other sites
0 Members Anonymous1924 0 Posted January 12, 2017 Author Members Share Posted January 12, 2017 Thank you ! It work Link to post Share on other sites
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Anonymous1924 0
I have a account locked but i don't know why. I have not registered on this account for one year ! Please can you help me ?
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