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Please help me, my account is locked!


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It's okay. You'll want to go the route of opening a ticket under Account Block.

 

Here's a screenshot of how your ticket should look before submission:

http://image.prntscr.com/image/c14ff10d4b40428db9672638611e44b7.png

 

If you're unable to open the ticket for any reason, you're more than welcome to message me and I'll make sure it gets sorted.

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Hello,

 

If you are locked out, you first need to clear your cookies and then to open a ticket under the "Locked out" help topic. You will be able to open the ticket using your xat account's email adress. 

You do not need to be a paid user to open a ticket in this department. Also, make sure that the subject is at least 5 words long.

 

Example:

Lockedout1.png

 

You will receive a mail when you get a reply.

 

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Hello,

 

If you have a registered account with Account Locking enabled and cannot access it, make a ticket at: https://util.xat.com/support/index.php under Locked Out help topic using the e-mail associated with the account. Make sure the subject is 5 words or more.

 

Read more about Account Protection and being locked out here

 

If you have any more questions, feel free to leave me a private message or open a new topic.

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