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Anonymous1924

Please help me, my account is locked!

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Hello,

 

If you are locked out, you first need to clear your cookies and then to open a ticket under the "Locked out" help topic. You will be able to open the ticket using your xat account's email adress. 

You do not need to be a paid user to open a ticket in this department. Also, make sure that the subject is at least 5 words long.

 

Example:

Lockedout1.png

 

You will receive a mail when you get a reply.

 

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Hello,

 

If you have a registered account with Account Locking enabled and cannot access it, make a ticket at: https://util.xat.com/support/index.php under Locked Out help topic using the e-mail associated with the account. Make sure the subject is 5 words or more.

 

Read more about Account Protection and being locked out here

 

If you have any more questions, feel free to leave me a private message or open a new topic.

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53 minutes ago, Anonymous1924 said:

<Removed>  doesn't work..i had try to log in again and appear same

Clear your cookies or use a different browser and login again.

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Are you able to login to it?

Given E29 at the login page?

 

It looks like you have a transfer block. Is that what you meant?

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