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    • Brandon

      Frequently Asked Questions   03/02/16

      Do you have a question? It's probably answered here! Please continue reading before posting a new question. I am locked out! What do I do?
      Clear your cookies and open a ticket. Select the Locked out help topic. The subject should be at least five words. You should receive a reply within 24 hours. If you are still having trouble with this and you would like a guide, click here. I forgot my email! What do I do?
      Create a new xat account and open a ticket. Select the Lost Access help topic. The subject should be at least five words. In the ticket, include the username and identification number (if known) of the account you need help with. You will receive an email with a link to the ticket, but only at the email for the new xat account. Eventually when the email is changed you will be able to reset the password. How do I report scamming or phishing?
      We don't encourage threads about specific users. Create a ticket. Select the Report scam help topic. The subject should be at least five words. This is free to do, and every user should open a ticket after they have been scammed. We encourage you to submit a ticket immediately, as the forum is not the place to sort out those types of issues. How do I report an unfair ban?
      Please do not create threads about this. If you wish to report an unfair ban, make sure to click Report Unfair Ban when you are first banned. If you did not click that, then you must click message the owner (bottom right corner of the chat) and report it there. I am held! What do I do? 5-7 day hold: Change your password, then wait for the hold to decrease automatically. No further action should be necessary. If you are still having trouble, open a ticket. 5 day hold (repeated cycle): Open a ticket and state that you are having trouble with a hold that keeps repeating. 7-14 day hold after getting your account unlocked: No action is required. The hold cannot be reduced or removed. Transfer held for funds to clear (could be any amount of days): Create a ticket and ask about your account hold. System problem 25 (permanent transfer block): This is usually a result of breaking xat's Term of Use, by either scamming or phishing users. Open a ticket to ask for more information about the hold. System Problem 55: Your account is held indefinitely. This hold prevents every type of transaction on the account. Open a ticket to ask for more information about the hold. Why did I not receive the xats I paid for?
      First, login and refresh any chat that you are on. If you still notice that your xats have not arrived, open a ticket. Select the Payment Problems help topic. The subject should be at least five words. How can I get my reserve removed or reduced?
      You may have a reserve on the amount of xats you can use. This typically happens after making a payment using certain payment methods. Open a ticket. Select the Payment Problems help topic. The subject should be at least five words. You may request for the reserve to be reduced, or you may ask for the amount of xats the reserve reduces by each day. How can I get a shortname unlocked if it is no longer being used?
      To request for a shortname to be unlocked, open a ticket. Select the Short names help topic. The subject should be at least five words. You must be a paid user in order to open a ticket for this. Why can I not create a new forum topic?
      You need to confirm your forum account through your email in order to open a new topic. Why can't I use a forum signature?
      If you want to use a forum signature, you need to be an Advanced Member. Entrance to this user group is automatic and is based on post count. The more active you are on the forum, the more abilities you will be granted!
    • Brandon

      Advanced Member Requirements   08/12/17

      As recently as last week, the requirements to become an Advanced Member changed. Simply making posts will no longer get you to Advanced Member. You'll need a fair amount of posts and a fair amount of reputation. These aren't the only requirements, and the exact requirements are not disclosed. Reputation abuse is regularly monitored as well. In order to become an Advanced Member in a timely fashion, you will need to regularly contribute to the forum and make high quality posts.
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djRino

error 55

Question

djRino    0

Dear xat, honestly i dont like u held me up. im the owner of this id eFisabilillah (199130164), the problems is i cant make transfer xats, cant received days :( i have power and xats on it, i want to play again. so can you please help me fixet it. i hope as soon as possible becouse i cant wait to enjoy all over again. thank you xat. i dont wanna loose them .pls

 


systerm errors?blocks (55) : your account is held indefinitely. blocks all outgoing trades and transfer.

 

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Daniel   

If you have a ticket already opened, then you must wait for a reply.

 

There is nothing we can do on the forum to speed up the process.

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Daniel   

To solve this error, you must open a ticket under the "Account Block" help topic.

 

Usually, accounts are held due to being a part of a scam investigation, or for being inactive for long periods of time. 

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Exuby   

Hello,

 

Make a ticket at: https://util.xat.com/support/index.php under Account Block help topic. Make sure the subject is five or more words.

 

For future reference, please check the FAQ section of the forum before posting a question.

 

If you have any more questions, feel free to leave me a private message or open a new topic.

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djRino   
8 minutes ago, Tanner said:

Hello,

 

Your account is held indefinitely. Make a ticket at: https://util.xat.com/support/index.php under Account Block help topic. Make sure the subject is five or more words.

 

If you have any more questions, feel free to leave me a private message or open a new topic.

i alrealy open a ticket 

Ticket #88****** 

Ticket Status:open

Department:Emailed

Create Date:27/Dec/2016 3:10 am

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djRino   
8 minutes ago, Daniel said:

To solve this error, you must open a ticket under the "Account Block" help topic.

 

Usually, accounts are held due to being a part of a scam investigation, or for being inactive for long periods of time. 

Ticket #88*****   

Ticket Status:open

Department:Emailed

Create Date:27/Dec/2016 3:10 am ( this is my ticket)

yes my acc being inactive for long periods of time..then how ?

ermmm....ok then i will wait for it, tq guys 

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Exuby   
11 hours ago, djRino said:

i alrealy open a ticket 

Ticket #omitted

Ticket Status:open

Department:Emailed

Create Date: omitted

You must wait for a reply to your ticket, we can not speed up the response time.

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muffins   

The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

If you have any other questions, please open a new topic.

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