New Ticket page flash problem

[ider 119]

i have been trying today to send a ticket but when i click on new ticket i get this http://prntscr.com/dtdqo3 and i already  allowed in the settings so why it keeps doing it do you know?

[ider 119]

Thanks all u solved it i just resetted my browser and the problem got fixed.

[Daniel 1,650]

Screenshot your settings like this:

 

[Exuby 59]

Hello,

 

See if Adobe Flash Player is running by typing in your tab "chrome://plugins" and checking if its enabled there. If it isn't, click "Enable."

 

 

Also make sure that there isn't a "puzzle piece" on the right of your tab when accessing the ticket website. If there is, clicking on it will tell you the problem.

 

 

If you have any more questions, feel free to leave me a private message or open an new topic.

 

[Felipe 28]

Do not click OK when you receive a message telling you that it's disabled. Click the green padlock icon in the address bar, look for the puzzle icon, click ''Detect (default)'', and then select ''Always allow on this site''. It should fix the issue. Click this in case you don't get it.

[ider 119]

[ider 119]

28 minutes ago, Tanner said:

Hello,

 

See if Adobe Flash Player is running by typing in your tab "chrome://plugins" and checking if its enabled there. If it isn't, click "Enable."

 

 

Also make sure that there isn't a "puzzle piece" on the right of your tab when accessing the ticket website. If there is, clicking on it will tell you the problem.

 

 

If you have any more questions, feel free to leave me a private message or open an new topic.

 

Be sure i know all that and i have in the right way Enabled

[Anar 285]

Hello,

 

If you still cannot open a ticket after all the suggestions, I suggest you to private message a volunteer and ask them to open a ticket for you. 

[Blacky 505]

Hi ider:

 

Go to this link: chrome://settings/contentExceptions#plugins and add it:

 

• xat.com
• util.xat.com

 

 

If you need more help: https://util.xat.com/wiki/index.php?title=Flash_Plugin or Contact with me sending a MP or open a new topic.

 

¡Thank You!