Jump to content
  • 0

Can't seem to access my tickets


Question

6 answers to this question

Recommended Posts

  • 0
  • Wiki Editors

If you cannot login to the ticket system after trying everything suggested, the only thing left is to wait for a reply email and click the link in the email to then be taken to the ticket directly, without being logged in. 

 

If you have any previous ticket reply emails, you may also use the link in one of those to login to the ticket system then direct yourself to the ticket you want to check. 

Link to post
Share on other sites
  • 1
  • Advanced Members

In order to check your ticket status, the system requires you to login to your account from the xat page. However, if you are in a constant loop of security check errors, clear your browser cookies, login to your account and try it again.

 

Please note, that if you aren't able to successfully login to your account, you won't be able to check your ticket status. Therefore, I recommend you to keep waiting for an update in your e-mail.

Link to post
Share on other sites
  • 0
  • Members
11 hours ago, Daniel said:

If you cannot login to the ticket system after trying everything suggested, the only thing left is to wait for a reply email and click the link in the email to then be taken to the ticket directly, without being logged in. 

 

If you have any previous ticket reply emails, you may also use the link in one of those to login to the ticket system then direct yourself to the ticket you want to check. 

That seemed to work fairly well actually through my email, thank you so much!

Link to post
Share on other sites
  • 0
  • Wiki Editors

The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

If you have any other questions, please open a new topic.

Link to post
Share on other sites
Guest
This topic is now closed to further replies.
×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.