Members ramy 1 Posted December 4, 2016 Members Share Posted December 4, 2016 I have a problem in a delayed response of the ticket to the transfer "shortname" id my ticket : 79486452 Do not get a response since 6 days Link to post Share on other sites
1 Wiki Editors zw 465 Posted December 4, 2016 Wiki Editors Share Posted December 4, 2016 As already mentioned, the system is very particular (there's a good number of variables that have to be in line) Part of the reason the total resolution time on your ticket is longer is because it was sitting in the wrong internal department when originally created. We rectified this, however that set it back a little further. xat will try to get this turned around for your quickly; continue to remain patient, please! If you have any further questions, feel free to open a new topic or send me a private message and I will be happy to assist you. Thread closed. Link to post Share on other sites
0 Advanced Members Elie 710 Posted December 4, 2016 Advanced Members Share Posted December 4, 2016 Before some eager helper gives you a macro about most departments being delayed, I'll give you why shortnames is delayed: it doesn't work. When it does, it's out of luck. So even if we reach your ticket, there's a chance it'll fail and you'll have to wait until it's fixed. Link to post Share on other sites
0 Members ramy 1 Posted December 4, 2016 Author Members Share Posted December 4, 2016 Quote Open ticket of about a month and did not get any solutions Link to post Share on other sites
0 Advanced Members Edit 97 Posted December 4, 2016 Advanced Members Share Posted December 4, 2016 hello Ramy. you need be patient some departments are delayed. You can view the ticket statuses here as well - http://xthelp.x10.mx/ Link to post Share on other sites
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ramy 1
I have a problem in a delayed response of the ticket to the transfer "shortname" id my ticket : 79486452 Do not get a response since 6 days
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