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Hello.

 

Why does this site stop me logging in to my old account when the user and pass are saved? I created a new account and i still can not log into a chat. Also, when i type my new details into the box with my old stored details, it jumps back to my old details and says user / pass are wrong. Neither case is wrong. 

 

This has gone on for years with issues logging into our site chat.

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Hello,

 

All account passwords were reset back in November of 2015 due to a breach. You will need to reset your account password to be able to login again.

 

To reset your account password, click here, complete the captcha, enter your e-mail address and click on submit. Then, check your e-mail for a link to change your password.

 

If you have forgotten your e-mail address, open a ticket under Lost Access using the new account to receive an e-mail address hint.

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The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

If you have any other questions, please open a new topic.

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