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Mistermist

Long replies from xat ticket volunteer

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Hello.

 

I am just wondering how long would it normally take for a volunteer to reply back to my ticket. I have been locked out of my account and I am just trying to get it unlocked so I can go and chat with my friends. My issue right now is that the volunteer who was originally helping me has not replied in a few days which is prolonging this process even more. So how long should it take for them to reply and if they dont reply in over a week what would be my next course of action?

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Hello Mistermist,

 

Please be patient if you are waiting for an answer! There's a lot of tickets to be answered and opening a thread about it on the forum would not speed up the process. 

You can view the ticket statuses here as well: http://xthelp.x10.mx/

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Hello,

 

You need to be patient and wait for a reply. The "Locked out" department is currently delayed. 

Opening threads won't speed up the process.

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The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

If you have any other questions, please open a new topic.

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