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Long replies from xat ticket volunteer


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I am just wondering how long would it normally take for a volunteer to reply back to my ticket. I have been locked out of my account and I am just trying to get it unlocked so I can go and chat with my friends. My issue right now is that the volunteer who was originally helping me has not replied in a few days which is prolonging this process even more. So how long should it take for them to reply and if they dont reply in over a week what would be my next course of action?

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