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Account held after coming back to xat


iZoe
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Hi, I managed to access my account again after 4 years. I've logged in however am unable to buy xats/days or have these transferred. I tried to raise a ticket as per help but it says I'm not a paying user?

 

Please help :)

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The OP was helped at xat.com/Help

 

As mentioned, you needed to make sure that the ticket subject is at least 5 words. 

 

The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

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Hi @iZoe

 

You have probably received an indeterminate block on your account. For this to be resolved, you must submit a ticket ( xat.com/ticket ) put your account / password / email, in the '' help topic '' you put the option '' account block '', in the subject you want must be in english above 5 words, in message theory the error you are having with the english account.

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