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Locked out of account (E29), can't create a ticket


sikek
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Posted (edited)

Hello, I logged into xat with a VPN earlier this week, and today the IP changed, so I got locked out.

 

When I chose the IP address login protection, I assumed I would get a link with a pin via email rather than get locked out.

 

I consulted the relevant wiki page for getting locked out, and attempted to open a ticket.

 

However, I got conflicting error messages. I don't really understand the wording here, but it says I need to pay to create to a ticket. This contradicts the message under the Help Topic section, stating I do not need to pay if I have been locked out.

 

Any help or advice would be appreciated.

Edited by sikek
Edited for clarity.
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Hello.

 

As described on the ticket opening page, you must be a paid user to open a ticket in SOME sections. Locked Out is not one of them. However, you cannot open a ticket without being logged in, we did that to prevent ticket spam. You'll have to open a ticket opening request on forum to get a ticket open under Locked Out. Just follow these steps:

  • Go to the request form by clicking here;
  • On "Type of Request", select "Locked Out";
  • Type the xat username of the account;
  • The xat ID of the account;
  • And the email associated with it.

Done, your request has been created successfully!
Once the ticket is created, you'll receive an email with a blue link to proceed with the recovering process.

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4 minutes ago, Stif said:

Hello.

 

As described in the ticket opening page, you must be a paid user to open a ticket in SOME sections. Locked Out is not one of them, don't worry. However, you cannot open a ticket without being logged in, we did that to avoid ticket spam. You'll have to open a ticket opening request to get a ticket open under Locked Out. Just follow these steps:

  • Go to the request form by clicking here;
  • On "Type of Request", select "Locked Out";
  • Type the xat username of the account;
  • The xat ID of the account;
  • And the e-mail associated with it.

Done, your request has been created successfully!
Once the ticket is created, you'll receive an e-mail with a blue link to proceed with the recovering process.

 

Ah, I see. I was using the wrong ticket page.

 

This solves my issue. Thank you!

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