Members Yushe Posted August 22, 2016 Members Share Posted August 22, 2016 First I just want to say that I would open a support ticket but it won't let me because it keeps thinking my password is wrong. So anyway I bought the $20 xat & days package and it hasn't arrived on my account can someone please help me. Link to comment Share on other sites More sharing options...
0 Contributors Maverick Posted August 22, 2016 Contributors Share Posted August 22, 2016 Reset your password at http://xat.com/lostpass and change it to a password that doesn't contain any symbols, periods or commas. Once you done that, open a ticket under the Payment Problem department at http://xat.com/Ticket and they will be able to assist you. Clear your cookies and cache out first and then re login. (You might be cached and that's why you didn't get your xats). Link to comment Share on other sites More sharing options...
0 Advanced Members Daniel Posted August 22, 2016 Advanced Members Share Posted August 22, 2016 Before opening a ticket, in some extreme cases it could 3 days for the funds to reach your account, however it is normally instant. Try logging into your account again to see if your xats and days have been credited. Link to comment Share on other sites More sharing options...
0 Members Yushe Posted August 22, 2016 Author Members Share Posted August 22, 2016 Just now, Maverick said: Reset your password at http://xat.com/lostpass and change it to a password that doesn't contain any symbols, periods or commas. Once you done that, open a ticket under the Payment Problem department at http://xat.com/Ticket and they will be able to assist you. I can login fine to my account fine on this page though http://xat.com/web_gear/chat/register.php Link to comment Share on other sites More sharing options...
0 Contributors Maverick Posted August 22, 2016 Contributors Share Posted August 22, 2016 You can login fine, but tickets are sensitive cases with password. Try changing it to a simple but complex password as well, ensuring it doesn't have any symbols. Then try to open a ticket. Link to comment Share on other sites More sharing options...
0 Members Yushe Posted August 22, 2016 Author Members Share Posted August 22, 2016 16 minutes ago, Maverick said: You can login fine, but tickets are sensitive cases with password. Try changing it to a simple but complex password as well, ensuring it doesn't have any symbols. Then try to open a ticket. Ok it works now thanks for the help. Kinda weird how it doesn't allow symbols. Link to comment Share on other sites More sharing options...
0 Contributors Maverick Posted August 22, 2016 Contributors Share Posted August 22, 2016 Yes it is. You're welcome. ^_^ Link to comment Share on other sites More sharing options...
Question
Yushe
First I just want to say that I would open a support ticket but it won't let me because it keeps thinking my password is wrong.
So anyway I bought the $20 xat & days package and it hasn't arrived on my account can someone please help me.
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