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10 minutes ago, enoeno said:

Hi all 

can anyone explain to me why i can't promote my chat ?

 

System error 31

Hello, probably you're held, then you can't promote your chat group.

a ticket must be created under help topic "account block" subject 5+ words. click here to go into the ticket.

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Posted (edited)
11 hours ago, enoeno said:

Hispacer.png

I sent a ticket and this is written to me

Hello, @enoeno, do your chat be new? There's a rule such chats new can't be promoted Since that has be using it for 7days.

 

In case, almost all errors to promotion are because that held or chats being new.

 

Also note that your held probably can have been for days and now you're free to promote, try again and let us know.

@Stif

Edited by Vevrok
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Posted (edited)
6 minutes ago, enoeno said:

Hi the same problem I can not be promoted chat..

 

no it's not a new chat..this chat is several years old

 

System error 31

Hello again @enoeno system 31: Your account has been blocked from promoting chats. A ticket will need to be opened under Help Topic "Account Block" to have this error solved.

 

(In your current ticket opened say details what's happening to you on ticket, copy this message above and paste in ticket.)

 

***Let us know if has been solved.***

Edited by Vevrok
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Posted (edited)
29 minutes ago, enoeno said:

Hi I send a ticket but he shows me this ..

 

says my account is not blocked and I have not held

 

Your account is not held/blocked.

Hello, @enoeno for this you must describe your problem detailed, also paste in ur ticket the SYSTEM ERROR that i sent.

they'll say exactly and fix it.

 

we here can't do nothing for you, only by ticket.

Edited by Vevrok
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1 hour ago, Vevrok said:

Hello again @enoeno system 31: Your account has been blocked from promoting chats. A ticket will need to be opened under Help Topic "Account Block" to have this error solved.

 

(In your current ticket opened say details what's happening to you on ticket, copy this message above and paste in ticket.)

 

***Let us know if has been solved.***

Hi I send a ticket but he shows me this ..

 

says my account is not blocked and I have not held

 

Your account is not held/blocked.

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I can potentially open a ticket for you in this department, if you are still unable to do so yourself. Your account problem can be explained there, within your ticket.

 

Please send me a private message if you wish for me to do this.

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