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xat Login


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Posted (edited)

Hi. I have a friend of mine that not see login page look print https://prnt.sc/10d3od3

She did restart modem and pc and site is acting like is offline but chat page looks normal.

Can someone help me to help her?

Edited by DjPio
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Hi, @DjPio 
Some people have this kind of problem. These are some possible solutions:

• Maybe it could be the antivirus or an antimalware, could she exclude the xat.com page in her antivirus to allow it to load?
• Try clearing cache.
• Maybe she has some extension installed in the browser that is causing the problem. Try disabling them.
• Make sure you are not using a proxy or VPN.
• Finally, can you try going into incognito mode to see if the problem persists.

If the problem is solved, can you please let us know?

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15 minutes ago, RobFerrari said:

Hi, @DjPio 
Some people have this kind of problem. These are some possible solutions:

• Maybe it could be the antivirus or an antimalware, could she exclude the xat.com page in her antivirus to allow it to load?
• Try clearing cache.
• Maybe she has some extension installed in the browser that is causing the problem. Try disabling them.
• Make sure you are not using a proxy or VPN.
• Finally, can you try going into incognito mode to see if the problem persists.

If the problem is solved, can you please let us know?

Thnx it was antivirus kaspersky

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37 minutes ago, DjPio said:

Thnx it was antivirus kaspersky


Yes, it is usually that kaspersky antivirus that causes it. Glad they fixed it! =)

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4 minutes ago, RobFerrari said:


Yes, it is usually that kaspersky antivirus that causes it. Glad they fixed it! =)

Thnx

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