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i can't open ticket


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hi, i need open ticket, i lost acces my acount, but i can not, image link https://prnt.sc/102hb0r

 

A long time ago I did not enter xat.com, and tried to enter again but with my registration it sent me to my email account to verify the entry. 

Security check: Please check your email to log in. E64

 

I have my email and my password, but when I enter the email and password it asks me to verify the account because I have not entered for a long time, the problem is that to verify the email account it says that it will send me a code to my old cell phone number on which I no longer have. image link <image removed>

 

 

 

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Hello.

 

To start your account recovery process you will need to create a new xat account to open the ticket. Once the new account is created and activated, open a ticket under Lost Access. To do that, make sure to follow these steps:

  • Log in to your alternate account;
  • Open a new ticket here;
  • If the username of your alternate account is being shown after "xat user name", type its password on the "Password" field;
  • Type the e-mail attached to the alternate account;
  • Select the help topic "Lost Access";
  • Type the subject, remember it has to be at least 5 words;
  • Type the message describing your issue (Make sure to include all the information you have about the account you lost access to);
  • Click on open ticket.

Once the ticket is open, just wait for an answer.

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Hello !! first welcome back to xat

 

Follow what @Stif told you, when you finish and you click to " open ticket " if you receive a message of a paid user : " you must have made ... " you can simply change the topic to " A General question or concern " then the ticket will be opened. You'll receive an answer in your email, just be patient it can takes time.

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Hola el ticket que intente abrir, fue de una cuenta alternativa de xat.com es mi segunda cuenta, que cree hace algun tiempo para desbloquear la misma cuenta, en esa ocasion si lo pude realizar, en esta intente poner temas diferentes pero siempre me aparece que no puedo crear el ticket. O tengo que abrir otra nueva de cero?

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La cuenta no puede tener ningún ticket abierto para que usted lo abra el nuevo. Y debe iniciar sesión y seguir los pasos exactamente como mencioné anteriormente.

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La pregunta o preguntas en este tema han sido respondidas y una respuesta ha sido marcada. Este tema está cerrado.
 
Si tienes cualquier otra pregunta, por favor, abre un nuevo tema.

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