Ticket message has been deleted from the email

[Mido 13]

hi , there a person need a response to the ticket,because message the ticket remove of email

It is now unable to respond

regname : snfor

id : 346178326

problem : forget  key authenticator

Department of ticket : Lost Auth

On volunteers to look at this issue

 

[Jayden 21]

I responded to the ticket. You should be seeing it now. 

[Junior 621]

What do you mean?

You mean the email of the ticket response got removed?

If so they just have to go to http://xat.com/ticket and answer there, not on email.

[Mido 13]

1 minute ago, Junior said:

What do you mean?

You mean the email of the ticket response got removed?

If so they just have to go to http://xat.com/ticket and answer there, not on email.

yes all message removed

1 minute ago, Mido said:

yes all message removed and Unable to open the account to respond

 

[Junior 621]

3 minutes ago, Mido said:

yes all message removed

They have to answer in the ticket system, not in email.

If they answer in the email they are not going to get an answer.

So ask them to go to http://xat.com/ticket and tell them to check and answer there.

[Mido 13]

3 minutes ago, Junior said:

They have to answer in the ticket system, not in email.

If they answer in the email they are not going to get an answer.

So ask them to go to http://xat.com/ticket and tell them to check and answer there.

 do not you understand that he is unable to login to respond

[Junior 621]

3 minutes ago, Mido said:

 do not you understand that he is unable to login to respond

... you didn't say it, you edited so I couldn't read, anyways.

 

So he had to clear his browser cache and then use the email attached to his account.

He did it and then the emails of the responses got deleted?

Tell him to check his trash emails, if he deteled them by mistake then they should be there.

 

[Mido 13]

3 minutes ago, Junior said:

... you didn't say it, you edited so I couldn't read, anyways.

 

So he had to clear his browser cache and then use the email attached to his account.

He did it and then the emails of the responses got deleted?

Tell him to check his trash emails, if he deteled them by mistake then they should be there.

 

You have to understand that all messages have been deleted, and now we need volunteers to respond once again understand now

[Mido 13]

1 minute ago, Jayden said:

I responded to the ticket. You should be seeing it now. 

thanks, now close this topic

[Jayden 21]

The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

If you have any other questions, please open a new topic.