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Hello,

 

That ticket had a glitch.

 

I've replied to another ticket you opened on the same issue, please check the email associated to your xat account where you'll find a link that will redirect you to the ticket.

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Please avoid sharing a screenshot of the xat Ticket Support where it may contain personal information and information about your account.

 

It seems to be a problem with the Ticket System, so only a Volunteer will be able to provide you with a possible solution correctly.

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