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Reis16

My account is locked out, please.

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You're most likely held forever.

You have to open up a ticket under account block department, subject must be at least five words or more. click >> ticket << 

 

If you run into any difficulties when opening the ticket then you can clear your browser cookies and use the email that is tied to your account to create the ticket. Without clearing your browser cookies, alternatively you can use incognito mode on google chrome or a private window on firefox.

 

This error occurs for

1- the violation of terms of service >> terms <<

2- If your account received stolen xats, it can be held till volunteers track them down and give it back to the main owner.

3- Some accounts have been held in error recently, if your account is one of them then no worries.

 

You will most likely have to wait a while since this department is always busy. Volunteers receive high number of tickets especially the ones that fall under "Account block".

 

Hope this helped, good luck!

 

Update: 

Sorry for the delay, and thanks for letting us know that you have two tickets opened yet waiting for a reply. All you have to do is continue to wait, how long have you been waiting for "account locked"? I don't think it's been too long, right?

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2 minutes ago, Reis16 said:

Mevcut 2 bilet var ama cevap yok.

HmUR3E0I.jpg

Sen beklemeye devam etmek zorunda.
 

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Selam @Reis16 ,

Öncede sana söyledigim üzere bileti olusturali bir iki gün gecti. Yogun bir departman oldugundan dolayi, biraz daha sabirli olman gerekiyor. Buraya yazman süreci malesef hizlandirmiyor. Yetkililer mümkün oldugu kadar cabuk dönüs yapmak icin gereken itinayi gösteriyorlar. Lütfen sabirli bi sekil de gelecek cevabi bekle. Iyi sanslar. 

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Rica ederim Azizcim. Cevap geldikten sonra ki adimlarda dilersen yardimci olabilirim.

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