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i can't get into a chat room after i log on


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Hello,

 

We would love to assist you in this matter, but without more information it is difficult, if not impossible, for us to provide you with instructions for how to resolve this issue.

 

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Are you using xat in a browser in the incognito mode?

 

Can you explain better what happens when you attempt to enter in a chat group? Screenshots would be welcome.

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On 10/16/2020 at 4:11 PM, fratboy2000 said:

i can't get into a chat room in a group after i log on

Hello, you may be having some IP problem, it may be that yours is dynamic, you can try some alternatives so you can solve your problem.

  • Make sure your browser is using proxy, if yes, please turn it off.
  • Check your internet connection if it is stable, try turning off your modem for about 3 minutes
  • Check your browser's permission "if you are using the flash version of xat", if yes, please authorthe flashplayer and refresh the page.
  • Try clearing your browser's cache/cookie
  • Try sign in using another browser

 After doing all the tests if you still have trouble joining a group, please notify us and we will try again to help you in the best possible way.

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